Remote Customer Success & Analytics Specialist

Dataroid; Fatih; On-site; TRY 1,131,221 - 1,583,710; Full time

Benefits offered by this job

Private health insurance

Company-supported pension plans

Meal vouchers

Commute assistance

Paid day off for birthday

Flexibility of working hours

Access to online learning platforms

Team-building events

Job summary

Dataroid is seeking a Specialist in Customer Success to enhance client relationships and satisfaction with our leading data analytics platform. This role is perfect for fresh graduates or those with up to three years of experience who are eager to work in a fast-paced startup. Key responsibilities include understanding our platform, maintaining strong client relationships, and providing feedback to improve our services. Competitive benefits like health insurance, flexible hours, and opportunities for growth are included.

Qualifications

• Fresh graduate or max 3 years of experience in a Technical/Business Support function dealing with data analysis.
• Desire to work in a dynamic startup environment.
• Passion for supporting client growth through digital insights.

Responsibilities

• Develop a deep understanding of analytics and engagement platform.
• Maintain strong, long-lasting relationships with clients.
• Co-create successful use cases that demonstrate business value.
• Act as a technical integrator and analytical advisor.
• Ensure efficient SDK and API integrations.
• Provide product feedback to business and product teams.
• Ensure 100% customer satisfaction.

Skills

Data analytics interpretation skills

Strong communication skills

Interpersonal skills

Negotiation skills

Presentation skills

Teamwork skills

Desire to learn technology

Education

Bachelor's degree in engineering, Business Administration, or relevant degree

Job description

Dataroid is seeking a Specialist in Customer Success to enhance client relationships and satisfaction with our leading data analytics platform. This role is perfect for fresh graduates or those with up to three years of experience who are eager to work in a fast-paced startup. Key responsibilities include understanding our platform, maintaining strong client relationships, and providing feedback to improve our services. Competitive benefits like health insurance, flexible hours, and opportunities for growth are included.