Remote Commercial Operations Specialist (Europe)

Ratehawk.co; Fatih; Remote; TRY 1,935,000 - 2,875,000; Full time

Benefits offered by this job

External training subsidies

Corporate English program

Hotel and travel discounts

MyTime Day Off

Job summary

RateHawk is seeking a Commercial Back Office Specialist to support commercial operations, manage contractual agreements, and coordinate payments and administration. This remote role welcomes candidates from Europe, with a focus on rigorous documentation and cross-team coordination.

Ideal candidates will have 1+ year in Sales Support or Commercial Operations, strong Excel and BI skills, CRM familiarity, and proficiency in English and Italian.

Qualifications

• Relevant experience: +1 experience in Sales Support, Commercial Operations, Sales Operations, Commercial Back Office or a similar role.
• Administrative Skills. High level of accuracy and attention to detail, particularly when handling commercial documentation, agreements, and payment-related activities.
• Technical & Analytical Skills. Advanced Excel skills and experience with Business Intelligence dashboards (Tableau or similar tools).
• AI Proficiency. Knowledge and practical use of AI tools to support daily work, productivity, and data/document management.
• Language knowledge. English and Italian.
• Personal skills. Strong communication skills and ability to interact effectively with customers and cross-functional teams, including Sales, Finance, Operations, and Marketing. Ability to manage administrative and operational processes from request to completion, ensuring timely follow‑up.

Responsibilities

• Prepare, manage, and update standard commercial documentation and contractual templates, including Incentive Agreements, Credit Line addendums, and Incentive addendums (Overrides, SMAA).
• Act as a liaison between partners and Operations teams, coordinating the resolution of booking issues, operational requests, and payment-related inquiries to ensure timely and effective support;
• Coordinate payment-related administrative activities, including the collection of wire transfer confirmations from partners for last-minute payments;
• Coordinate payment allocation requests with Finance, follow up on unallocated payments, monitor overpayments, and coordinate their resolution;
• Manage credit notes and support partners with various payment-related administrative requests;
• Collaborate with the Marketing team to support commercial presentations and sales materials in line with brand guidelines;
• Support the organization and execution of commercial events, including trade fairs, roadshows, workshops, and networking activities, managing necessary logistics;
• Manage promotional materials inventory and coordinate the ordering and shipment of promotional materials and branded merchandise.
• Flexible schedules and opportunity to work remotely.

Skills

Advanced Excel

BI Dashboards

CRM Systems

AI Tools

English

Italian

Communication

Time Management

Tools

Tableau

Job description

RateHawk is seeking a Commercial Back Office Specialist to support commercial operations, manage contractual agreements, and coordinate payments and administration. This remote role welcomes candidates from Europe, with a focus on rigorous documentation and cross-team coordination.

Ideal candidates will have 1+ year in Sales Support or Commercial Operations, strong Excel and BI skills, CRM familiarity, and proficiency in English and Italian.