(Native Dutch & Fluent English) Administration & Operations Specialist (remote)

SupportYourApp; Fatih; Remote; TRY 1,962,000 - 3,237,000; Full time

Benefits offered by this job

Fixed schedule: 9am-5pm UTC

Fully remote cooperation

Inclusive international environment

Compensation in USD

Referral rewards

Healthy work-life balance with health‑

Responsive leadership

Growth opportunities

Trust-based culture

Job summary

SupportYourApp is seeking a detail-oriented Administrative and Accounts Receivable Specialist to join our global team. You will prepare and process invoices, follow up on payments, verify orders, and ensure data quality across internal systems while delivering excellent service to clients.

The role requires exceptional Dutch and English communication at C1, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• Excellent Dutch and English communication at C1 level (spoken and written).
• Professional, friendly, service-oriented communication across phone, email, and collaboration.
• Strong administrative and organizational skills with accurate file handling.
• Attention to detail with analytical mindset for data interpretation and process improvements.
• Proficient in Microsoft Office and quick to learn new systems and tools.
• Customer service mindset with proactive issue resolution and client relationships.
• Willingness to learn, adaptable, and proactive in supporting operations.
• PC with at least 8GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Responsibilities

• Prepare, process, and maintain accurate sales invoices and accounting tasks.
• Follow up on accounts receivable and communicate with customers about invoices and payments.
• Verify customer orders and ensure details are correctly processed in internal systems.
• Update customers on the status of files, orders, and administrative processes.
• Enter, update, and monitor sales contracts in the database with high data quality.
• Handle general administrative duties including reception, phone, and office management.
• Support day-to-day operations and internal project execution.
• Facilitate smooth communication between internal departments and customers to improve service.
• Maintain organized documentation and meet deadlines.

Skills

Dutch (C1) communication

English (C1) communication

Communication skills

Administrative skills

Organizational skills

Data interpretation

Microsoft Office

Customer service mindset

Learning & adaptability

Technical/computer skills

Tools

Salesforce

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

What You Will Do:

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;
• Verify customer orders and ensure all details are correctly processed and documented in internal systems;
• Update customers on the status of their files, orders, and ongoing administrative processes;
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks;
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects;
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

What you need to succeed in this role:

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written);
• Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;
• Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;
• Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;
• Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;
• Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;
• Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems, such as Salesforce;
• Knowledge in Frech would be a great plus.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm (UTC);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long‑lasting cooperation;
• Greenhouse conditions for self‑development;
• A culture built on trust, with no time‑tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 2RK