Remote Central Support Specialist – Healthcare SaaS

Medsien; Fatih; Remoto; TRY 1.009.000 - 1.682.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible vacation and PTO

Fully remote work opportunities

Training, mentorship, and coaching

Descrizione del lavoro

Medsien, a healthcare SaaS company, is seeking a Central Support Specialist to join our Istanbul-based team. You will coordinate across sales, product, engineering, and operations to route inquiries, keep records, and ensure timely resolution in a fast-paced environment.

The ideal candidate has strong English communication, comfort with learning new tools, and the ability to work 16:00–00:00 Turkey time. This is a permanent-term contractor role with fully remote options, based in Istanbul.

Competenze

• Experience in customer service, administrative support, operations, healthcare, or related field preferred.
• Excellent English skills, written and spoken, required.
• Based in Istanbul city center; able to work 16:00–00:00 Turkey time.
• Willingness to learn new tools and processes.

Mansioni

• Support day-to-day communications and operational needs.
• Provide professional and timely assistance with general inquiries.
• Coordinate requests with appropriate teams and resources.
• Maintain accurate records and support follow-up as needed.
• Assist with administrative tasks and internal coordination.
• Identify concerns or opportunities for improvement and share with the appropriate team.
• Maintain confidentiality when handling sensitive information.
• Take on additional responsibilities as organizational needs evolve.

Conoscenze

Customer focus

Communication skills

Problem solving

Organization

Multitasking

Reliability

Independent & collaborative

Willingness to learn

Verbal & written English

Computer literacy

Task management

Positive attitude

Time-zone alignment

Istanbul resident

English proficiency

Descrizione del lavoro

Medsien, a healthcare SaaS company, is seeking a Central Support Specialist to join our Istanbul-based team. You will coordinate across sales, product, engineering, and operations to route inquiries, keep records, and ensure timely resolution in a fast-paced environment.

The ideal candidate has strong English communication, comfort with learning new tools, and the ability to work 16:00–00:00 Turkey time. This is a permanent-term contractor role with fully remote options, based in Istanbul.