Regional Customer Success Lead: Cybersecurity & Growth

Mastercard Inc.; Turkey; On-site; TRY 350,000 - 550,000; Full time

Job summary

Mastercard Inc. is seeking a Regional Customer Success Manager for Services to drive adoption, retention and value realization across strategic customers.

You will partner with cross-functional teams to maximize the value of Mastercard Network Products while managing risk and cybersecurity considerations. This role requires translating complex technical capabilities into customer-focused solutions, analyzing customer health metrics, and coordinating with Sales, Product, and Delivery teams to

Qualifications

• Experience turning insights into strategic decisions for large accounts.
• Ability to translate technical concepts into business value for customers.
• Strong communication in English and Turkish.

Responsibilities

• Drive customer engagement and health to maximize value realization.
• Collaborate with cross-functional teams to expand Mastercard services.
• Gather feedback and report product gaps to improve offerings.
• Ensure risk and security considerations are integrated in customer success activities.

Skills

Market analysis

Customer engagement

Data analytics

Cybersecurity knowledge

English Turkish fluency

Tools

BI tools (Tableau/Power BI)

CRM tooling (Salesforce/HubSpot)

Job description

Mastercard Inc. is seeking a Regional Customer Success Manager for Services to drive adoption, retention and value realization across strategic customers.

You will partner with cross-functional teams to maximize the value of Mastercard Network Products while managing risk and cybersecurity considerations. This role requires translating complex technical capabilities into customer-focused solutions, analyzing customer health metrics, and coordinating with Sales, Product, and Delivery teams to