Senior Product Operations & Strategy Analyst

Mastercard Inc.; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Mastercard Security Solutions is seeking a Senior Specialist, Product Operations, Services to transform complex portfolio and customer success insights into actionable growth strategies. You will deliver executive-level reporting, build dashboards, and partner with Product, Finance, and Strategy teams to drive portfolio optimization.

The role emphasizes cross-regional collaboration, data-driven decision making, and strategic growth initiatives including emerging technologies like AI and digital

Qualifications

• Experience in strategy, portfolio management, product management, business intelligence, consulting, analytics, or a related field.
• Strong analytical and problem-solving skills with the ability to synthesize large, complex datasets into executive-level insights and recommendations.
• Demonstrated experience conducting portfolio analyses, growth assessments, customer analytics, market research, or strategic analytical and business planning support activities.
• Ability to connect customer, financial, operational, and market data to identify relevant trends, risks, opportunities, and analytical insights for management review.
• Exceptional storytelling and communication skills with experience creating executive-ready presentations, dashboards, and strategic narratives.
• Strong understanding of SaaS, software, cybersecurity, fraud, identity, risk, or technology-driven solution portfolios.
• Experience working across global, regional, and cross-functional teams in matrixed organizations.
• Proven ability to communicate effectively with stakeholders and support alignment without direct authority.
• Comfort operating in ambiguous environments and translating evolving business needs into structured analytical frameworks.
• Experience with business intelligence and visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms.
• Knowledge of customer lifecycle metrics, adoption analytics, retention modeling, and business analysis and market assessment methodologies.
• Intellectual curiosity and enthusiasm for emerging technologies, including AI, Agentic AI, Digital Identity, Trust, Risk, and Crypto ecosystems.
• Self-starter with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree required, advanced degree in Business, Economics, Analytics, Engineering, or a related field preferred.

Responsibilities

• Lead portfolio overlap, whitespace, adjacency, and greenfield opportunity analyses to identify areas for expansion, rationalization, and investment prioritization.
• Develop data-driven recommendations to optimize portfolio performance, and support head office-led portfolio assessments, customer insight reporting, and strategic analysis.
• Analyze Customer Success data to identify opt-in, expansion, retention, adoption, and churn trends, and prepare analytical reports and recommendations for consideration by head office.
• Conduct competitive, regulatory, and market assessments using regional insights to identify emerging opportunities, risks, and strategic gaps.
• Partner with Product Management teams to provide market research, benchmarking, customer insight analysis, and portfolio assessments related to product positioning and customer needs.
• Identify, document, and report best practices across regions, customer segments, and industry verticals.
• Build stronger connections between regional and global teams, facilitating communication and information sharing between teams and providing customer, market, and field insights for consideration by head office in connection with product strategy and roadmap decisions.
• Support strategic initiatives and market assessments in emerging areas including Agentic AI, Crypto, Digital Identity, and Trust technologies.
• Partner with acquisitions and business units to identify opportunities for portfolio integration, benchmarking, and analytical assessment of business opportunities.
• Conduct deep-dive analyses on strategic growth initiatives, innovation priorities, and Security Solutions "Big Bets."
• Develop executive dashboards, scorecards, presentations, and strategic narratives to support leadership decision-making.
• Create analytical reports, presentations, and information-sharing materials and topic-specific reports that translate complex findings into observations and strategic insights for head office review and decision-making.
• Establish analytical frameworks, KPIs, and measurement methodologies to evaluate portfolio performance, customer value, and growth opportunities for internal reporting and analytical purposes.
• Support annual planning, portfolio reviews, business performance assessments, and strategic priority-setting activities through analytical, reporting, and coordination support provided to head office.

Skills

Strategy

Portfolio management

Product management

Business intelligence

Analytics

Consulting

Education

Bachelor's degree

Advanced degree

Tools

Power BI

Tableau

SQL

Excel

Job description

Mastercard Security Solutions is seeking a Senior Specialist, Product Operations, Services to transform complex portfolio and customer success insights into actionable growth strategies. You will deliver executive-level reporting, build dashboards, and partner with Product, Finance, and Strategy teams to drive portfolio optimization.

The role emphasizes cross-regional collaboration, data-driven decision making, and strategic growth initiatives including emerging technologies like AI and digital