Receptionist

Lujohotel; Menteşe; On-site; TRY 32,000 - 52,000; Full time

Job summary

Lujo Hotel on the Turkish coast is seeking a guest services professional to oversee smooth check-in/check-out and top-tier guest care. You will handle reservations, room procedures, and resolve guest requests while upholding our luxury service standards.

The role requires fluency in English and Russian, flexibility to work shifts, and a polished, team-oriented approach to guest relations.

Qualifications

• Fluent in English and Russian is required.
• Ability to work shifts, including evenings and weekends.
• Experience in luxury hotel guest services preferred.
• Professional appearance and strong communication skills.

Responsibilities

• Professionally manage guests’ check-in and check-out processes.
• Follow up on reservations and room-related procedures.
• Provide prompt, solution-oriented support for guest requests.
• Ensure the highest level of guest satisfaction in line with service standards.

Skills

English

Russian

Time management

Teamwork

Guest relations

Tools

Fidelio

Microsoft Office

Job description

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

To professionally manage guests’ check-in and check-out processes, follow up on reservation and room-related procedures, provide prompt and solution-oriented support for guest requests, and ensure the highest level of guest satisfaction in line with high service standards.

Requirements:

• Able to speak English and Russian languages,
• Availability to work shifts, including evenings, weekends and holidays,
• Familiarity with resort check-in software “Fidelio” & Microsoft Office Programs ( Excel, Word, e.t.s),
• Highly motivated, dynamic, open to development and learning,
• Friendly and welcoming demeanor,
• Experience in luxury hotel
• Professionel appearence and is always well-groomed
• Great in Filing, Reporting and Time Management,
• Prone to teamwork & Excellent verbal communication skills,