Product Manager – Order & Fulfillment (E-Commerce)

BİM Birleşik Mağazalar A.Ş; Fatih; On-site; TRY 90,000 - 130,000; Full time

Job summary

BİM Birleşik Mağazalar A.Ş. is seeking a Product Manager to own the order journey for its new e-commerce platform, overseeing checkout, payments, order management, fulfillment, delivery and returns.

You will collaborate with engineering, operations, and logistics partners to deliver a reliable end‑to‑end process. Ideal candidates have 4+ years in product management for e‑commerce or logistics, strong analytical skills, and experience with integrations.

Qualifications

• 4+ years of experience as a Product Manager or Product Owner in e-commerce, marketplace, logistics or payments companies.
• Hands-on experience with order management, fulfillment, delivery, payment or returns systems.
• Experience in at least one integration with a warehouse / 3PL, cargo carrier, payment provider or ERP.
• Ability to translate the needs of operations, customer service and finance teams into clear product requirements and system rules.
• Strong analytical skills; comfortable with data (dashboards, basic SQL) and with defining operating metrics.
• Good understanding of Agile/Scrum methodology and the full software development lifecycle (SDLC).
• Strong communication skills, able to work with engineers, operations teams and external partners.
• Active use of AI tools in daily product work: drafting requirements, analyzing data, building quick prototypes.
• Good command of English (written and verbal); fluent Turkish.

Responsibilities

• You will be the Product Manager for the order journey: checkout, payment, order management, fulfillment, delivery and returns
• Gather and prioritize requirements from operations, customer service, finance and logistics partners
• Define how an order behaves in every case, including split shipments, partial cancellations, failed deliveries and refunds
• Lead the product side of integrations with the warehouse / 3PL, cargo carriers, payment provider and e-invoice / ERP systems
• Work with engineering teams to build and manage the roadmap for order management and the internal tools used by operations and customer service
• Track operating metrics such as on-time delivery, cancellation rate and time to refund, and use them to prioritize
• Use AI tools as part of daily work to write specs and test scenarios, analyze data and prototype ideas before engineering starts

Skills

Product management

E-commerce / marketplace experience

Order management

Integration with warehouse/3PL/ERP

Data analysis / SQL

Agile/Scrum

Communication

AI in product work

English

Turkish

Job description

BİM Birleşik Mağazalar A.Ş., which began operations in 1995 with 21 stores, is today the company with the highest market share in Turkey's organized retail sector.

BİM's core principle is delivering essential food and consumer goods to customers at the highest quality and most competitive prices. As the first representative of the hard-discount model in Turkey, BİM offers a product range of approximately 900 items — the majority of which are its own private-label brands — through its retail stores operating across the country. In addition, BİM launched an online shopping service for non-food products via the BİM MARKET mobile application in late 2021.

BİM continued its steady growth in 2024, opening 886 new domestic stores throughout the year to reach a total of 12,089 stores in Turkey by year-end. The company continues to develop while maintaining its commitment to quality and customer satisfaction alongside an effective cost management policy.

About the Role

This role covers the order journey of BİM's new e-commerce platform: checkout and payment, order management, fulfillment and delivery, returns and refunds, and the internal tools used by operations and customer service teams. We're looking for a Product Manager who will work closely with engineering, operations, payment and logistics partners to build a reliable order-to-delivery process.

Responsibilities

• You will be the Product Manager for the order journey: checkout, payment, order management, fulfillment, delivery and returns
• Gather and prioritize requirements from operations, customer service, finance and logistics partners
• Define how an order behaves in every case, including split shipments, partial cancellations, failed deliveries and refunds
• Lead the product side of integrations with the warehouse / 3PL, cargo carriers, payment provider and e-invoice / ERP systems
• Work with engineering teams to build and manage the roadmap for order management and the internal tools used by operations and customer service
• Track operating metrics such as on-time delivery, cancellation rate and time to refund, and use them to prioritize
• Use AI tools as part of daily work to write specs and test scenarios, analyze data and prototype ideas before engineering starts

Qualifications

• 4+ years of experience as a Product Manager or Product Owner in e-commerce, marketplace, logistics or payments companies
• Hands-on experience with order management, fulfillment, delivery, payment or returns systems
• Experience in at least one integration with a warehouse / 3PL, cargo carrier, payment provider or ERP
• Ability to translate the needs of operations, customer service and finance teams into clear product requirements and system rules
• Strong analytical skills; comfortable with data (dashboards, basic SQL) and with defining operating metrics
• Good understanding of Agile/Scrum methodology and the full software development lifecycle (SDLC)
• Strong communication skills, able to work with engineers, operations teams and external partners
• Active use of AI tools in daily product work: drafting requirements, analyzing data, building quick prototypes
• Good command of English (written and verbal); fluent Turkish