Practice Manager

Exercise Thought

Of

On-site

TRY 2,713,000 - 3,730,000

Full time

9 days ago

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Benefits offered by this job

Annual celebrations

Family days

Team games and activities

Weekly case conferences

Daily lunches

Job summary

Exercise Thought, a busy physiotherapy practice, seeks a dynamic Practice Manager to lead operations and staff development. You will drive quality care, efficient resource planning and strong stakeholder relations in a collaborative, wellness-focused environment in Lilydale.

The role emphasizes patient and practitioner support and responsible growth. You will oversee accounts, recruitment, and process improvements, while maintaining compliance and a high standard of service.

Qualifications

Previous experience as a Medical Practice Manager.
Strong leadership and interpersonal skills, demonstrating empathy.
Effective written and verbal communication skills, with meticulous attention to detail.
Proven history of client-centered service delivery.
Ability to build and maintain relationships with stakeholders.
Confident and professional representation of the practice's brand.

Responsibilities

Plan and oversee resource allocation.
Support human resources and staff development.
Ensure quality improvement and accreditation standards.
Support business growth, including operations and marketing coordination.
Daily management of practice accounts.
Enhance customer service, patient care and stakeholder relations.
Facilitate recruitment of practitioners and concierge staff.

Skills

Leadership

Interpersonal skills

Communication

Client-centered service

People management

Problem solving

Tools

Cloud-based systems

Job description

Are you a Practice Manager with a passion for wellness?
Do you thrive in a collaborative environment where you can empower others to succeed?
re you eager to make a real difference in the lives of patients and practitioners alike?

Practice Manager Careers

Our busy and growing physiotherapy practice is searching for a dynamic leader like you to join our team and steer us towards even greater success. This isn't just about managing a practice; it's about cultivating a space where patients feel heard, staff feel valued, and everyone thrives.

Social

Annual celebrations and bespoke gifts to celebrate work anniversaries & birthdays
Biannual family days where staff & family compete & eat together in Melba Park
Quarterly team games like croquet, laser tag, archery (the quarterly financial performance of the team is presented, along with profit shares for eligible staff)
Weekly case conferences and education with the whole team
Daily lunches for more casual chit chat
Banter and jokes with regular clients who have recovered from injuries and yet continue attending our fun & therapeutic atmosphere

Psych

A highly educated and educational team
A supportive and growth-inducing environment
Share in the pride we feel when someone in our team achieves or improves

Biological/physical

Proximity and opportunity to learn from experienced and accomplished physiotherapists (3 decades of experience)
Beautiful & healthy working spaces with natural light in every room, natural textures and soothing surrounds, indoor and outdoor greenery, as well as parks and trails over the road,
Modern cloud-based systems for bookings, documentation & communications that make life easy and mobile

About The Job

Managing office and practice operations

Planning and overseeing resource allocation
Supporting human resources and staff development
Ensuring quality improvement and meeting accreditation standards
Supporting business growth, including managing operations and coordinating marketing efforts
Daily management of practice accounts
Enhancing customer service, patient care, and stakeholder relations
Facilitating the recruitment of practioners & concierge

Key Selection Criteria

Previous experience as a Medical Practice Manager
Strong leadership and interpersonal skills, demonstrating empathy
Effective written and verbal communication skills, with meticulous attention to detail
Proven history of client-centered service delivery
Ability to build and maintain relationships with stakeholders
Confident and professional representation of the practice's brand
Commitment to maintaining patient and practice confidentiality
Proficiency in optimizing office systems and processes
Familiarity with healthcare regulations and compliance

Extra special something

The people of Exercise Thought succeed and fail together.

Concierge & Physiotherapists earn 1% of profits within 1-year. The share of profit increases progressively as each person serves for longer & achieves higher levels of responsibility.

Career Pathways

Concierge

While a pathway to concierge doesn't require a degree, positions at Exercise Thought and other practices require you to have exceptional customer service skills to fulfil the needs of clients and assist them with any service. These skills can be refined of course through high school, TAFE or university.

Physiotherapy

Explore professional career pathways in physiotherapy through clicking the word below.