Operations Director Turkey

Luxottica; Çankaya; On-site; TRY 4,158,964 - 5,545,286; Full time

Job summary

Luxottica is seeking a Head of Operations for Turkey. The role involves shaping the operational strategy and leading end-to-end operations, including supply chain and distribution.

The ideal candidate will have at least 8 years of experience in a multisite industry, strong leadership skills, and a degree in Engineering or Supply Chain. Proficiency in Turkish and English is required.

The company promotes a diverse and inclusive work environment for all employees.

Qualifications

• 8+ years of experience as plant manager or supply chain manager in multisite industry.
• Knowledge of ophthalmology or medical device professions.
• Strong strategic agility and decision-making capabilities.

Responsibilities

• Lead the Operations organization to ensure service quality and efficiency.
• Manage Supply Chain & Logistics in accordance with group processes.
• Drive KPIs on service level, operational costs, and customer satisfaction.

Skills

Customer satisfaction

Operational strategy

Lean manufacturing

Team leadership

Project management

Education

Degree in Engineering and/or Supply Chain

Job description

Widen Your Horizons. Join the Next Chapter of Your Career

At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow.

Don’t miss the chance to shape your #FutureInSight with us!

Purpose of the role

Within the META Ops team, as Head of Operations for Turkey, you will play a pivotal role in shaping and delivering the operational strategy of a key and fast-growing market. You will lead our end‑to‑end operations — From Supply chain, to Rx laboratories and final distribution to ECP — with a clear ambition: deliver best‑in‑class service, quality and efficiency, while enabling business growth and sustainable performance. At the heart of the organization, you act as a strategic partner to the business, ensuring full alignment between commercial ambitions and operational execution.

Main responsibilities

• lead the Operations organization to contribute to customer satisfaction by deliver appropriate service & quality, and also being accountable of cost and EHS efficiencies (or performances)

Ensure seamless execution from order intake to final delivery to customer

• Develop mid‑to‑long‑term industrial and distribution roadmaps
• Drive continuous improvement and transformation initiatives
• Protect employees' health and safety, strengthen assets and equipment's security
• Apply and respect all Group policies and local regulations within all dimensions (HR, CSR, EHS, Finance, Quality, etc…)
• Manage the Supply Chain & Logistics in accordance with the ongoing processes within the group
• Manage new product and offers implementation as well as product offer rationalization
• Implement best practices in lean manufacturing, quality, and process excellence
• Provide solutions to cope to the different segments of the local markets targeted by the business leaders
• Build & Monitor budget and report performance via standard BSC
• Prioritize & drive projects or actions plan to ensure and improve the labs & distribution centers' industrial and economic performance
• Contribute to the customer satisfaction improvement & manage customer complaints / requests

Define and deploy a mid‑term industrial and distribution roadmap to optimize operational footprint and service levels

• Drive KPIs : Service level / OTIF, Operational costs vs. budget, Productivity and efficiency metrics, Customer satisfaction, Health & Safety performance
• Lead, motivate, and develop teams, fostering a performance‑driven and collaborative culture. Ensure succession planning and talent development
• Collaborate with cross‑functional teams (Sales, Finance, HR, IT, Supply Chain, etc.)
• Interface with regional and global stakeholders

Profile :

• Degree in Engineering and/or Supply Chain
• 8+ years of experience as plant manager, supply chain manager in multisite industry - international experience will be much appreciated
• Have acquired skills in the field of production, supply chain, quality, etc. during his career
• Knowledge of ophthalmology or medical device professions, markets, customers and segments.
• Laws and regulations, lean manufacturing, quality management, finance, supply chain and project management

Results-driven with strong strategic agility, Decision‑making and problem‑solving capabilities

Proven leadership and ability to develop and engage teams

Strong customer orientation and business acumen

Excellent interpersonal and negotiation skills

• Languages : Turkish, Proficient English

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.