Operation Manager

Confidential; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Confidential is seeking an Operations Manager in Istanbul to lead day-to-day clinical research operations and guide regional field teams. You will ensure studies meet quality, regulatory, and contractual requirements while driving efficiency and timelines.

You will build strong sponsor relationships, monitor KPIs, and implement process improvements. The role requires 7+ years in clinical research, travel flexibility, and a leadership mindset with excellent communication.

Qualifications

• 7+ years of experience in clinical research, including hands-on start-up and ongoing study operations.
• Experience managing field teams and coordinating activities across sites/regions.
• Strong knowledge of GCP, applicable regulations, and ethical/contractual requirements.
• Experience developing, implementing, and improving operational processes and systems.
• Strong understanding of workforce planning, KPI management, and data-driven decisions.
• Comfortable using technology to improve operational efficiency.
• Leadership mindset with clear direction and feedback for professional development.
• Willingness to travel and adapt to changing project needs.

Responsibilities

• Lead day-to-day clinical research operations and ensure studies are delivered effectively with quality, regulatory, and contractual alignment.
• Manage and support field teams, ensuring workload planning, resource allocation, performance management, and cross-regional collaboration.
• Monitor operational performance via KPIs and data analysis; identify risks and drive corrective actions.
• Maintain oversight of ongoing studies through site visits, follow-up, and sponsor/client communications.
• Build and maintain strong sponsor/client relationships, enabling study delivery and new business opportunities.
• Lead, motivate, and develop the team with clear direction, feedback, and professional development.
• Ensure effective implementation and continuous improvement of processes, systems, quality standards, and CAPA.
• Provide timely reporting to senior management on performance, risks, and improvement opportunities.

Skills

Leadership

Team management

KPI management

Data analysis

Stakeholder management

Communication

Problem-solving

Travel flexibility

GCP knowledge

Regulatory compliance

Education

Bachelor's degree in Science or Health Sciences

Advanced English

Job description

We are looking for an Operations Manager with solid experience in clinical research operations and team management.

Key Responsibilities:

• Lead day-to-day clinical research operations and ensure studies are delivered effectively, in line with operational, quality, regulatory, and contractual requirements.
• Manage and support field teams, ensuring effective workload planning, resource allocation, performance management, and collaboration across regions.
• Monitor study and operational performance through KPIs and data analysis, identify risks and areas for improvement, and take timely corrective action.
• Maintain close oversight of ongoing studies through regular site visits, operational follow-up, and communication with field teams and Sponsors/Clients.
• Build and maintain strong relationships with existing Sponsors/Clients, supporting successful study delivery and identifying opportunities for new studies and business relationships.
• Lead, motivate, and develop the team by providing clear direction, regular feedback, and support for professional development and training.
• Ensure effective implementation and continuous improvement of operational processes, systems, quality standards, and CAPA actions.
• Provide timely and clear reporting to senior management on operational performance, key risks, resource needs, and improvement opportunities.

Professional and Managerial Requirements:

• 7+ years of experience in clinical research, including hands-on experience in clinical trial start-up and ongoing study operations.
• Experience managing field teams and coordinating clinical research activities across multiple sites and/or regions.
• Strong knowledge of Good Clinical Practice (GCP), clinical research standards, applicable regulations, and ethical and contractual requirements.
• Experience in developing, implementing, and continuously improving operational processes and systems.
• Strong understanding of workforce planning, KPI management, operational performance monitoring, and data-driven decision-making.
• Comfortable using technology and digital tools to improve operational efficiency and effectiveness.
• Strong ethical values and a human-centered approach.
• Leadership and team management skills.
• Strong stakeholder and relationship management skills.
• Effective communication and coordination skills.
• Ability to manage multiple priorities with attention to detail and a structured approach.
• Problem-solving mindset with the ability to take ownership and act proactively.
• Open to continuous learning, and aware of developments and trends in the clinical research market.
• Flexibility to travel

Qualifications :

• Bachelor’s degree or equivalent qualification, preferably in Science or Health Sciences
• Advanced written and verbal English communication skills