Network Support Engineer 24/7 On-Call Customer Care
DE-CIX
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Job summary
DE-CIX Istanbul is seeking a committed Customer Support Engineer to join our Europe and APAC customer service team. You will provide technically advanced support to national and international customers via email and phone, investigate incidents, and help with new connections and upgrades.
Ideal candidates have several years in customer service or technical support within telecom, Internet, or data-centre sectors, strong TCP/IP/BGP knowledge, basic Linux, and excellent English.
Qualifications
- Degree or equivalent in IT or CS, or networking-focused training.
- Several years of experience in customer service or technical support, ideally in telecommunications, Internet or data-centre.
- Fluency in English is mandatory.
Responsibilities
- Provide technically advanced support to national and international customers via email and telephone in the Customer Service Team.
- Investigate and resolve customer enquiries and technical incidents.
- Process new customer connections and service upgrades, with a strong focus on troubleshooting.
- Work closely with internal technical teams to ensure efficient problem resolution.
- Maintain accurate records and communication using our ticketing systems.
- Support the Global Head of Customer Services and contribute to the continuous improvement of our support processes.
Skills
Education
Job description
DE-CIX Istanbul is seeking a committed Customer Support Engineer to join our Europe and APAC customer service team. You will provide technically advanced support to national and international customers via email and phone, investigate incidents, and help with new connections and upgrades.
Ideal candidates have several years in customer service or technical support within telecom, Internet, or data-centre sectors, strong TCP/IP/BGP knowledge, basic Linux, and excellent English.
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