Network Quality Intern: Fixed Services & Analytics

Vodafone Group Plc

Fatih

On-site

TRY 56,000 - 100,000

Full time

8 days ago

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Benefits offered by this job

Vflexy: Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counsell

Private health insurance

Job summary

Vodafone Group Plc in Turkey invites motivated final-year students in Electronics & Communications Engineering or Computer Engineering to join a dynamic analytics team. You will contribute to data-driven quality improvements and learn how fixed products and services impact customer experience.

By collaborating across departments, you’ll build dashboards, track KPIs, and support industry best practices in a fast-paced environment.

Qualifications

Excellent verbal and written communication skills.
Willingness to learn about fixed products and services, customer experience and cross-functional collaboration.

Responsibilities

Improve service quality and functional capability across Technology.
Define quality standards for fixed services and processes using KPIs and SLAs to meet customer satisfaction.
Prepare and track performance and quality dashboards for each service and process.
Perform deep-dive analyses to identify root causes and coordinate actions with related teams.
Build data and analytics tools to reveal insights on KPIs and customer activity.
Follow up on quality improvement actions until completion.
Assist in implementing industry best practices.
Lead cross-functional, company-wide projects and programs.