Multilingual AI-Powered Support Specialist

Pitir Tech; Akdeniz; A distancia; TRY 60.000 - 85.000; Jornada completa

Descripción de la vacante

PITIR TECH is seeking a customer support expert to serve entrepreneurs using DijiPilot and DijiFlow on macOS and Windows, across languages and time zones. You will refine AI drafts into precise, human-sounding responses while maintaining empathy and accuracy.

Ideal candidates will demonstrate exceptional written English and Turkish, strong desktop troubleshooting instincts, and comfort with AI tools. A focus on quality content, onboarding improvements, and cross-functional feedback is essential.

Formación

• Excellent written English and Turkish are required.
• Real troubleshooting instinct on desktop platforms (macOS or Windows).
• Comfortable working with AI tools all day and quality-controlling their output.
• Patience, warmth, and precise writing.

Responsabilidades

• Answer product questions with speed, empathy, and precision, with AI handling the first draft and you owning the final word.
• Troubleshoot real technical issues on macOS and Windows, and escalate cleanly to engineering.
• Build and maintain AI-powered support automations, macros, and help content.
• Turn recurring questions into better docs and onboarding.
• Be the customer’s voice inside the company: report friction to product and engineering.

Conocimientos

Excellent written English

Turkish fluency

Desktop troubleshooting (macOS/Windows

AI tools proficiency

Quality control of AI output

Patience & warmth

Descripción del empleo

PITIR TECH is seeking a customer support expert to serve entrepreneurs using DijiPilot and DijiFlow on macOS and Windows, across languages and time zones. You will refine AI drafts into precise, human-sounding responses while maintaining empathy and accuracy.

Ideal candidates will demonstrate exceptional written English and Turkish, strong desktop troubleshooting instincts, and comfort with AI tools. A focus on quality content, onboarding improvements, and cross-functional feedback is essential.