Logistics & Operations Specialist - Turkey

Swarovski; Fatih; Hybrid; TRY 350,000 - 600,000; Full time

Benefits offered by this job

Bonus

Meal allowance

Medical allowance

Employee discounts

Development programs

EAP program

Hybrid work

Volunteer leave

Job summary

Swarovski in Turkey is seeking a hands-on Logistics & Operations Specialist to coordinate day-to-day logistics, customs clearance, warehousing, and omnichannel fulfillment for retail and eCommerce.

You will work with 3PLs, carriers, and internal teams to monitor KPIs, drive cost optimization, and ensure timely deliveries across Turkey, including Istanbul stores and online channels.

Qualifications

• 3-5 years of experience in logistics, supply chain, transportation, customs, or a similar role.
• Hands-on knowledge of Turkish customs regulations and trade compliance requirements.
• Experience with 3PL providers, customs brokers, freight forwarders, and distribution partners.
• Strong understanding of retail, omnichannel, and eCommerce logistics operations.
• Analytical and problem-solving skills with data-driven improvements.
• Strong organizational skills to manage multiple priorities in a fast-paced international environment.
• Effective communication and collaboration with internal and external partners.
• Proficiency in ERP systems (SAP preferred) and Excel.
• Degree in Supply Chain, Logistics, International Trade, or related field.
• Customs/trade certifications are an advantage.
• Fluent in Turkish and English.

Responsibilities

• Coordinate end-to-end logistics operations across customs, warehousing, transportation, and omnichannel fulfillment for retail and e‑commerce channels.
• Manage customs clearance and trade compliance activities in line with Turkish regulations and company standards.
• Coordinate inbound shipments from the Regional Distribution Center to stores and customers across Turkey.
• Oversee 3PL performance, resolve operational issues, and ensure smooth day-to-day logistics execution.
• Manage logistics service providers, including customs brokers, freight forwarders, and carriers.
• Monitor logistics KPIs, including OTIF, inventory accuracy, order accuracy, lead times, productivity, and costs.
• Drive cost optimization and continuous improvement initiatives across transportation, warehousing, and customs operations.
• Collaborate with cross-functional teams to support operational projects and ensure seamless omnichannel services (ship-from-store, click-and-collect, returns).

Skills

Logistics operations

3PL coordination

ERP (SAP)

Excel

Data analysis

Turkish & English

Education

Degree in Supply Chain

International Trade

Customs/trade certifications

Tools

SAP

Excel (advanced)

3PL systems

Job description

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.

We're looking for a hands-on Logistics & Operations Specialist to coordinate day-to-day logistics operations in Turkey, ensuring efficient, compliant, and reliable customs, warehousing, transportation, and order fulfillment processes. This is your chance to contribute to operational excellence, improve logistics performance, and make a direct impact on Swarovski's retail and eCommerce business while collaborating with local and global teams.

About The Job

• Coordinate end-to-end logistics operations across customs, warehousing, transportation, and omnichannel fulfillment for retail and e-commerce channels.
• Manage customs clearance and trade compliance activities in line with Turkish regulations and company standards.
• Coordinate inbound shipments from the Regional Distribution Center to stores and customers across Turkey.
• Oversee 3PL performance, resolve operational issues, and ensure smooth day-to-day logistics execution.
• Manage logistics service providers, including customs brokers, freight forwarders, and carriers.
• Monitor logistics KPIs, including OTIF, inventory accuracy, order accuracy, lead times, productivity, and costs.
• Drive cost optimization and continuous improvement initiatives across transportation, warehousing, and customs operations.
• Collaborate with cross-functional teams to support operational projects and ensure seamless omnichannel services, including ship-from-store, click-and-collect, and returns.

About You

• 3-5 years of experience in logistics, supply chain, transportation, customs, international trade, or a comparable operations role.
• Hands-on knowledge of Turkish customs regulations, import processes, customs clearance procedures, and trade compliance requirements.
• Experience working with third-party logistics (3PL) providers, customs brokers, freight forwarders, and distribution partners.
• Good understanding of retail, omnichannel, and eCommerce logistics operations.
• Strong analytical and problem-solving skills with the ability to identify issues and turn data into practical operational improvements.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, international environment.
• Good communication, coordination, and collaboration skills with internal and external partners.
• Proficiency in ERP systems (SAP preferred) and solid Excel skills.
• Degree in Supply Chain, Logistics, International Trade, or a related field.
• Customs or trade compliance certifications are an advantage.
• Fluent in Turkish and English.

What We Offer

• Competitive variable compensation (bonus) on annual basis
• Meal and transportation allowance
• Medical allowance
• Exclusive employee discounts on Swarovski products
• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment.