L2 Support Engineer (Hybrid)

MANTU GROUP SA; Turkey; Hybrid; TRY 180,000 - 260,000; Full time

Job summary

MANTU GROUP SA in Turkey is seeking a motivated L2 Support Engineer to join our Application Operations team. You will oversee deployment processes, automate workflows, and coordinate incident resolutions to ensure 24/7 performance and availability.

The role rewards technical problem-solving, strong communication, and teamwork. You will work in a hybrid setup with on-site presence at Libadiye or Halkalı offices twice a week. Experience with monitoring and incident/alarm management is a plus.

Qualifications

• Experience in L2 support and application operations.
• Strong problem-solving and analytical skills.
• Ability to manage deployments and lead automation initiatives.
• Familiarity with incident, performance, and alarm management.
• Good communication and teamwork skills.
• Hybrid work with on-site presence in Libadiye or Halkalı offices twice a week.

Responsibilities

• Lead deployment activities and verify post-deployment results.
• Identify manual processes and implement automation solutions.
• Resolve or coordinate resolution of customer issues at L2 level.
• Monitor application performance to maintain 24/7 uptime.
• Serve as operational lead in projects and ensure smooth task execution.
• Generate reports on operational processes and error tracking.
• Define and manage alarms for applications and services.
• Analyze and track errors to ensure prompt problem resolution.

Skills

L2 support

Application operations

Deployment management

Automation initiatives

Incident management

Performance monitoring

Communication skills

Teamwork

Hybrid work presence

Job description

We are seeking a motivated L2 Support Engineer to join our Application Operations team. The ideal candidate will manage deployment processes, automate workflows, handle incident resolutions, and ensure 24/7 application performance and availability.

Key Responsibilities:

Deployment Process Management: Lead and manage deployment activities and perform post-deployment verifications.

Automation Initiatives: Identify manual processes and implement automation solutions to increase efficiency.

Incident Management: Resolve or coordinate resolution of customer issues at the L2 support level.

Performance Management: Monitor application performance continuously and take necessary actions to maintain 24/7 uptime and optimal performance.

Project Management: Act as an operational phase lead in company projects, ensuring smooth execution of operational tasks aligned with project management principles.

Reporting: Generate reports related to operational processes and error tracking.

System Monitoring, Problem & Alarm Management: Define and manage alarms for all applications and services, taking proactive steps to ensure system stability and intervening in critical issues 24/7.

Service Error Tracking: Analyze and track application and service errors to ensure prompt problem resolution.

Requirements:

Experience in L2 support and application operations

Strong problem-solving and analytical skills

Ability to manage deployments and lead automation initiatives

Familiarity with incident, performance, and alarm management

Good communication and teamwork skills

Ability to work hybrid with presence in Libadiye or Halkalı offices twice a week

Amaris Consulting is committed to promoting diversity within its workforce and to creating an inclusive work environment. We consider applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.
Special attention will be given to candidates with disabilities.