Jr. Customer Success Manager

Meditopia; Fatih; On-site; TRY 230,000 - 300,000; Full time

Benefits offered by this job

Employee Stock Option Plan (ESOP)

Private Health Insurance (including sp

Private Life Insurance

Monthly Meal Allowance

Meditopia Credits for services such as

WellnessPass Membership

Job summary

Meditopia is seeking a dedicated Customer Success Manager to be the main contact for assigned customer accounts, onboarding new clients, and integrating Meditopia’s services into their wellbeing programs.

You’ll build strong relationships with HR teams and decision-makers, track engagement, address challenges, share insights, and collaborate with Product, Marketing, and Operations to maximize value and support renewals.

Qualifications

• 1-3 years of experience in Customer Success, Account Management, or a similar client-facing role.
• Excellent communication and relationship-building skills with empathy and active listening.
• Strong attention to detail, with a commitment to data accuracy and quality.
• Customer-first mindset with strong problem-solving and process optimisation skills.
• Proactive mindset and comfort in working with data to identify trends and opportunities.

Responsibilities

• Act as the main point of contact for assigned customer accounts and onboarding new customers.
• Help clients integrate Meditopia’s services into their employee care programs.
• Build strong relationships with HR teams and decision-makers to understand needs and drive wellbeing outcomes.
• Track engagement, identify growth opportunities, and address challenges proactively.
• Share insights and best practices to maximize value for partners.

Skills

Communication

Relationship-building

Empathy

Attention to detail

Problem-solving

Job description

Meditopia is excited to be looking for a Customer Success Manager.

Come join us on a unique adventure to transform the lives of working professionals from the inside out by reconnecting to themselves, to the moment, and to their inner resilience.

About Us

Meditopia is a leading Employee Care Platform, supporting the mental and physical wellbeing of employees worldwide through services like online therapy, dietitian consultations, and physiotherapy sessions. We help organizations build healthier, more resilient workplaces where people can truly thrive, at work and in life.

What You’ll Do

• Act as the main point of contact for assigned customer accounts, ensuring a smooth and supportive experience at every stage.
• Onboard new customers and help them integrate Meditopia’s services into their employee care programs.
• Build strong relationships with HR teams, managers, and decision-makers to understand their needs and help them achieve measurable well-being outcomes.
• Track engagement, identify opportunities for growth, and proactively address challenges before they arise.
• Conduct regular check-ins, share insights, and highlight best practices that help our partners get the most out of Meditopia.
• Collaborate closely with our Product, Marketing, and Operations teams to represent the customer’s voice and enhance our offering.
• Support retention and renewal processes by ensuring long-term satisfaction and success.
• Maintain accurate and up-to-date customer records, ensure data is entered correctly across internal systems, and perform regular data quality checks.
• Keep customer notes, meeting summaries, and shared files organised to support effective team collaboration and continuity.

What We’re Looking For

• 1-3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, wellness, or HR tech.
• Excellent communication and relationship-building skills with a natural sense of empathy and active listening.
• Strong attention to detail, with a commitment to data accuracy and quality.
• A customer-first mindset, with strong problem-solving and process optimisation skills.
• A proactive mindset and comfort in working with data to identify trends and opportunities.
• Ability to manage multiple accounts while maintaining a thoughtful, human approach.
• Curiosity, openness to learning, and enthusiasm for Meditopia’s mission.

What We Offer

• Employee Stock Option Plan (ESOP)
• Private Health Insurance (including spouse and children, if any)
• Private Life Insurance
• Monthly Meal Allowance
• Meditopia Credits for services such as nutritional counseling, parental counseling, and psychology support directly in the Meditopia app
• WellnessPass Membership – accessible to you and one family member