IT Support Specialist: ServiceNow, Windows & Network

Ravago Türkiye; Konak; On-site; TRY 180,000 - 270,000; Full time

Benefits offered by this job

Private health insurance

Health and wellness programs

Career growth opportunities

BES after one year

Job summary

Ravago Türkiye is seeking a System Support Specialist to join our Aliağa operations. You will provide frontline IT support to global users and help maintain our infrastructure and services.

The role covers incident management in ServiceNow, Active Directory and Microsoft 365 administration, and collaboration with network and infrastructure teams to ensure reliable IT services. Fluent English is required.

Qualifications

• Bachelor’s degree in related field.
• 3–5 years of IT support/help desk/system support experience.
• Familiarity with ticketing systems (ServiceNow) is a plus.
• Proficient in written and spoken English.

Responsibilities

• Provide first line IT support to global users and resolve hardware, software, and access issues.
• Participate in local and global IT infrastructure projects and meetings.
• Manage IT incidents and service requests through ServiceNow; follow up to resolution.
• Support IT asset/inventory management and maintain documentation/knowledge base.
• Collaborate with infrastructure and network teams to ensure reliable IT services.

Skills

English proficiency

Education

Bachelor's degree in related departments

Tools

Active Directory

Microsoft 365

Windows operating systems

Networking (Aruba, Palo Alto, Cato)

IT service management processes

ServiceNow

SAP ERP

Job description

Ravago Türkiye is seeking a System Support Specialist to join our Aliağa operations. You will provide frontline IT support to global users and help maintain our infrastructure and services.

The role covers incident management in ServiceNow, Active Directory and Microsoft 365 administration, and collaboration with network and infrastructure teams to ensure reliable IT services. Fluent English is required.