Global IT/OT Support Engineer – Onsite, 24/7

D-ploy GmbH; Büyük Çavuşlu Mahallesi; Presencial; TRY 220 000 - 380 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday voucher

Wedding voucher

Newborn voucher

Referral program (Fishing for Friends)

Office refreshments

Professional development opportunities

Resumo da oferta

D-ploy GmbH is seeking an experienced IT/OT support engineer to join its international team in Turkey. You will handle onsite and lab IT/OT systems, including PLC/SCADA, and support global IT operations with a focus on reliability and data integrity.

The role requires 5+ years in regulated environments, strong networking and ITIL experience, and fluency in Turkish and English. Onsite presence and 24/7 availability are expected. Opportunities for growth and international collaboration are offered.

Qualificações

• Bachelor's in IT, Engineering, or related field.
• 5+ years IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL process knowledge; ServiceNow/Remedy ticketing.
• Database Troubleshooting Experience MSSQL.

Responsabilidades

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Conhecimentos

IT/OT support

Industrial IT

SCADA/PLC

Networking (VLAN/Firewall)

ITIL knowledge (ServiceNow/Remedy)

MSSQL database troubleshooting

Onsite support & 24/7 on-call

Turkish & English fluency

Formação académica

Bachelor's in IT/Engineering

Ferramentas

ServiceNow

Remedy

MSSQL

Descrição da oferta de emprego

D-ploy GmbH is seeking an experienced IT/OT support engineer to join its international team in Turkey. You will handle onsite and lab IT/OT systems, including PLC/SCADA, and support global IT operations with a focus on reliability and data integrity.

The role requires 5+ years in regulated environments, strong networking and ITIL experience, and fluency in Turkish and English. Onsite presence and 24/7 availability are expected. Opportunities for growth and international collaboration are offered.