IT Operations, Infrastructure and Cybersecurity Manager

Watsons Turkey; Fatih; On-site; TRY 100,000 - 140,000; Full time

Job summary

Watsons Turkey is looking for an experienced IT Operations Manager to oversee store IT operations in Marmara Bölgesi, Fatih. This role spans managing the Help Desk team, ensuring security and efficiency in store IT operations, and handling large-scale operations. Candidates should have 7-10 years of experience in IT Operations, a Bachelor’s degree in Engineering, and strong skills in cybersecurity, team management, and vulnerability management. English communication skills are essential for coordination with global teams.

Qualifications

• Minimum 7–10 years of experience in IT Operations, Infrastructure Management and/or Cybersecurity.
• Proven experience managing IT operations in large-scale environments.

Responsibilities

• Manage the operational and people processes of the Help Desk team supporting store operations.
• Ensure implementation and continuity of information security policies and procedures.
• Analyze and directly remediate security vulnerabilities identified through vulnerability analysis tools.

Skills

IT Operations Management

Cybersecurity

Team Management

Vulnerability Management

Network Security

Education

Bachelor’s degree in Engineering or related fields

Tools

Qualys

Microsoft Defender

Job description

Qualifications

• Bachelor’s degree in Engineering or related fields
• Minimum 7–10 years of experience in IT Operations, Infrastructure Management and/or Cybersecurity
• Experience in team management while also being able to take direct technical action when needed
• Proven experience managing IT operations in large-scale and multi-location environments
• Strong technical knowledge of servers, virtualization, Windows/Linux systems, infrastructure and network management
• Good understanding of LAN, WAN, Wi-Fi, Firewall and basic network security principles
• Experience in information security, patch management, vulnerability management and incident management processes
• Hands‑on experience with Qualys or similar tools for vulnerability analysis and remediation
• Knowledge of Microsoft Defender, endpoint security, system hardening, logging and monitoring processes
• Familiarity with KVKK, ISO 27001 and similar security standards
• Good English communication skills for technical coordination with global teams
• Strong analytical thinking, crisis management, problem‑solving and sense of responsibility
• Experience in IT budgeting, vendor management and operational cost control

Job Description

• Manage the operational and people processes of the Help Desk team supporting store operations
• Ensure store IT operations run securely, efficiently and without interruption
• Manage servers, Windows/Linux systems, virtualization and network infrastructure operations
• Coordinate network infrastructure, connectivity and basic network security processes
• Ensure implementation and continuity of information security policies and procedures
• Analyze, prioritize and directly remediate security vulnerabilities identified through Qualys or similar tools
• Plan, implement and follow up patch management, security updates and maintenance activities
• Lead technical response and root cause analysis for cybersecurity incidents such as malware, phishing and unauthorized access
• Oversee firewall rules, access rights and core security controls on a regular basis
• Work closely with global teams on infrastructure and security‑related operations
• Manage team performance, development and operational efficiency
• Coordinate operational processes with external vendors and service providers
• Manage IT budget, audit processes and security compliance activities