Information and Communications Technology (ICT) Analyst

Global Roles; Fatih; On-site; TRY 180,000 - 280,000; Full time

Job summary

UNFPA's Eastern Europe and Central Asia Regional Office (EECARO) seeks an ICT Analyst to oversee ICT policies, standards, and Technology for Development (T4D) programmatic support across the region and country offices.

You will act as a liaison between regional programme teams and the Global CoE, assess technology use, guide AI adoption, manage T4D pilots, and help standardize hardware/software while strengthening cybersecurity and budget planning.

Qualifications

• Advanced degree in Information Technology, Computer Science, Engineering or related discipline is required.
• Related professional certifications are desirable.
• 2 years of progressively responsible experience in ICT, preferably in network infrastructure or cloud-based application administration.
• Demonstrated experience with Technology for Development (T4D) Programmatic Support, preferably AI related, is required.
• Knowledge of Local network infrastructure and locally available antivirus protection systems required.
• UN security knowledge is desirable.
• Relevant certifications in hardware and software management and application required are desirable.
• Good knowledge of network infrastructure, Windows, corporate ICT security and antivirus protection systems, ERP; Knowledge of Google Workspace is a big plus.
• Thorough knowledge of ICT networks design and connectivity concepts.
• Ability to integrate office automation needs with resources and systems requirements.

Responsibilities

• Act as liaison between EECARO programme teams and the global Digital Center of Excellence to facilitate adoption of standardized digital solutions.
• Assess current technology use and provide technical assistance for AI and digital innovations integration.
• Manage scoping, planning, and progress monitoring of T4D initiatives including pilots and deployment advice.
• Develop training programs to foster digital dexterity among staff and promote AI adoption.
• Contribute to developing a strategic roadmap for integrating technology into programme delivery.
• Analyze ICT strategies and oversee shared services, standardize hardware/software, and implement cybersecurity measures.
• Provide proactive advisory services, training, troubleshooting, and user support on ICT matters.
• Maintain, upgrade, and enhance local ICT systems; collaborate on training policies with global IT Solutions Office.
• Assess IT needs, procure and install equipment cost-effectively, track ICT investments, and participate in budget planning.
• Ensure confidentiality, integrity, and availability of ICT systems and networks; conduct disaster recovery tests; manage ICT asset inventory.
• Perform other job-related duties as assigned by Management.

Skills

Network Infrastructure

Cloud Applications

Technology for Development

AI Programmatic Support

Local Network Infrastructure

Virus Protection Systems

UN Security Policies

Hardware Management

Software Management

Microsoft Windows

ERP Systems

Google Workspace

ICT Network Design

Connectivity Concepts

System Integration

Office Automation

ICT Policy Implementation

Education

Advanced degree in Information Technology/Engineering

Tools

Google Workspace

ERP Systems

Microsoft Windows

Cybersecurity Measures

Job description

The ICT Analyst is responsible for overseeing implementation of ICT policies and standards and Technology for Development (T4D) programmatic support in the Eastern Europe and Central Asia Regional Office (EECARO) and to the country offices in the Eastern Europe and Central Asia region. The role blends core ICT operations and T4D programmatic support to ensure effective use of technology aligned with UNFPA's mission and strategic goals.

Responsibilities

• Act as the primary liaison between EECARO programme teams and the global Digital Center of Excellence (CoE) to facilitate adoption and scaling of standardized digital solutions.
• Assess current use of technology across regional programmes and provide technical assistance for integration of AI and digital innovations.
• Manage scoping, planning, and progress monitoring of T4D initiatives including pilot projects and deployment advice.
• Develop training programs to foster digital dexterity among programme staff and promote AI adoption and innovation.
• Contribute to developing a strategic roadmap for integrating technology into programme delivery aligned with UNFPA's goals.
• Analyze corporate ICT strategies and adapt them to regional needs, oversee shared ICT services, standardize hardware/software, and implement cybersecurity measures.
• Provide proactive advisory services, training, troubleshooting, and assistance to users on ICT matters.
• Maintain, upgrade, and enhance local ICT systems and collaborate with global IT Solutions Office on training policies.
• Assess office IT needs, procure and install equipment cost-effectively, track ICT investments, and participate in ICT budget planning and monitoring.
• Ensure confidentiality, integrity, and availability of ICT systems and networks, maintain compliance with security standards, conduct disaster recovery tests, and manage ICT asset inventory.
• Perform other job-related duties as assigned by Management.

Requirements

• Advanced university degree in Information Technology, Computer Science, Engineering or related discipline is required.
• Related professional certifications are desirable.
• 2 years of progressively responsible experience in at least one activity of ICT, preferably in network infrastructure or cloud-based application administration.
• Demonstrated experience with Technology for Development (T4D) Programmatic Support, preferably AI related, is required.
• Knowledge of Local network infrastructure and locally available viral protection systems required.
• UN security knowledge is desirable.
• Relevant certifications in hardware and software management and application required are desirable.
• Good knowledge of network infrastructure, Microsoft Windows, corporate ICT security and viral protection systems, ERP; Knowledge of Google Workspace is a big plus.
• Thorough knowledge of overall design and operating principles of ICT networks and of connectivity concepts.
• Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.
• Fluency in English and Turkish.

Skills

• Network Infrastructure Management
• Cloud Application Administration
• Technology for Development
• AI Programmatic Support
• Local Network Infrastructure
• Viral Protection Systems
• UN Security Policies Knowledge
• Hardware Management
• Software Management
• Microsoft Windows
• Corporate ICT Security
• ERP Systems
• Google Workspace
• ICT Network Design
• Connectivity Conceptsli>
• System Integration
• Office Automation Software
• ICT Policy Implementation

Languages

English, Turkish