Hybrid Regulatory & Complaint Specialist

UNAVAILABLE; Çayırova; Hybrid; TRY 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid working model

Head office in Ataşehir

Flexible working hours

Home expenses allowance

Summer remote weeks

Early finish on Fridays in July-August

Job summary

Danone Türkiye is seeking a talented Registration and Complaint Executive to ensure compliance with SN standards and manage customer complaints across QA/QC and regulatory processes. You will coordinate CAPA actions, audits, and regulatory dossiers, while collaborating with cross-functional teams.

The role requires MSc/BSc in related fields, at least 1 year in quality/regulatory, and fluent English. Danone offers hybrid work, a flexible schedule, and diverse leave options to support work-life

Qualifications

• MSc, BSc in Food Engineering, Chemistry Engineering or related fields.
• Minimum 1 year experience in quality, regulatory, QS/QA/QC in food, pharmaceutics, medical devices or biotech.
• Strong knowledge of quality and food safety management systems (ISO, FS22000, HACCP, GMP).
• Fluent English in speaking and writing.

Responsibilities

• Adopt, implement, and ensure compliance with Danone SN standards across quality and operational processes.
• Receive, review, investigate, document, and report customer complaints per procedures and regulatory requirements.
• Cooperate with cross-functional teams to perform root cause analyses and implement CAPA actions.
• Monitor complaint trends, prepare periodic reports, and ensure timely closure of investigations.
• Participate in Global Audits, Ministry of Health inspections, and FSSC 22000 audits; support audit preparation and CAPA responses.
• Coordinate regulatory affairs activities including marketing authorization applications, variations, renewals, and dossier submissions.
• Maintain up-to-date product information documents and ensure timely fulfillment of regulatory commitments.
• Monitor regulatory changes and communicate updates to stakeholders.

Skills

English proficiency

Communication skills

Presentation skills

Training skills

Education

MSc/BSc in Food Engineering or Chemistry/related

Job description

Danone Türkiye is seeking a talented Registration and Complaint Executive to ensure compliance with SN standards and manage customer complaints across QA/QC and regulatory processes. You will coordinate CAPA actions, audits, and regulatory dossiers, while collaborating with cross-functional teams.

The role requires MSc/BSc in related fields, at least 1 year in quality/regulatory, and fluent English. Danone offers hybrid work, a flexible schedule, and diverse leave options to support work-life