Registration and Complaint Executive, Lüleburgaz

Danone; Çayırova; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working hours

Home office allowance

Remote summer option

Job summary

Danone Türkiye is seeking a Registration and Complaint Executive to ensure quality and regulatory compliance across processes. You will handle complaints, support audits, and coordinate regulatory dossiers with health authorities.

The role requires a MSc/BSc in a related field, 1 year in quality or regulatory functions in a manufacturing setting, and fluent English. Familiarity with ISO/FS22000/HACCP/GMP is desirable. On-site position with Danone Türkiye.

Qualifications

• Fluent speaking and writing in English.
• Minimum 1 year experience within Quality discipline in manufacturing or regulatory related function (QS, QA, QC, RA) in food, pharmaceutics, medical devices or biotechnology.
• Working experience in a processing & manufacturing environment.
• Good knowledge of applicable quality & food safety management systems (ISO, FS22000, PRP’s, HACCP, GMP, etc.).
• Strong communication and presentation skills; training skills.

Responsibilities

• Adopt, implement, and ensure compliance with Danone SN standards across quality and operational processes.
• Receive, review, investigate, document, and report customer complaints per procedures and regulatory requirements.
• Coordinate root cause analyses, CAPA, and corrective actions with cross-functional teams.
• Monitor customer complaint trends and prepare periodic reports; ensure timely closure.
• Support audits (Global Audits, Ministry of Health inspections, FSSC 22000) and follow up on action plans.
• Ensure timely implementation and closure of corrective actions from audits.
• Follow and manage marketing authorization applications, variations, renewals, and other regulatory activities.
• Coordinate preparation, maintenance, and submission of regulatory dossiers to health authorities.
• Prepare correspondence with health authorities and regulatory agencies.
• Maintain product information documents per regulatory requirements; fulfill MA commitments.
• Monitor regulatory changes and communicate updates to stakeholders.
• Ensure compliance with the company’s ethical rules.

Skills

Fluent English

Education

MSc / BSc in Food Engineering or Chemistry Engineering or related fields

Job description

About The Job

Danone Türkiyeis looking for a talented colleague for the"Registration and Complaint Executive "position. Take this opportunity to GROW together!

In this role, you will be responsible for:

• Adopt, implement, and ensure compliance with Danone SN (Specialized Nutrition) standards and requirements across all relevant quality and operational processes,
• Receive, review, investigate, document, and report customer complaints in accordance with company procedures and applicable regulatory requirements,
• Cooperate with cross-functional teams to perform root cause analyses, develop effective solutions, and implement corrective and preventive actions (CAPA),
• Monitor customer complaint trends, prepare periodic reports, and ensure timely closure of complaint investigations,
• Participate actively in Global Audits, Ministry of Health inspections, FSSC 22000 audits. Support audit preparation activities, coordinate responses to audit findings, and follow up on action plans before and after audits,
• Ensure timely implementation and closure of corrective actions arising from audit observations and identified deficiencies,
• Follow and manage marketing authorization applications, variations, renewals, and other regulatory affairs activities,
• Coordinate the preparation, maintenance, updating, and submission of regulatory dossiers to the relevant health authorities,
• Prepare, manage, and follow up official correspondence with health authorities and regulatory agencies,
• Ensure that product information documents are maintained up to date in accordance with regulatory requirements,
• Ensure timely fulfillment of marketing authorization commitments and responses to requests from health authorities,
• Monitor regulatory and legislative changes, implement necessary actions, and communicate relevant updates to internal stakeholders,
• Ensuring full compliance with the company's ethical rules.

About You

To be able to successful in the role, you need to have:

• MSc, B.Sc., Qualification in Food Engineering, Chemistry Engineering or related fields,
• Minimum 1 year experience within Quality discipline in manufacturing or regulatory related function (QS, QA, QC, RA) in food, pharmaceutics, medical devices or biotechnology,
• Working experience in a processing & manufacturing environment,
• Good knowledge of the applicable quality & food safety management systems (ISO, FS22000, PRP’s, HACCP, GMP, etc.) and the application thereof,
• Fluent speaking and writing in English
• Communication and presentation skills
• Training skills

About Us

Being a Danoner means that you create your own working experience.

• Ourhead officeis inAtaşehir.
• You could decide your daily 8-hours of working period within ourflexible-working hourspractice.
• We know that you will havehome expensesduring home office days. So, Danone supports you for your expenseswith an allowance as well!
• Summers are flexible here! You could work fully remote for 2 weeks during summer, and enjoy an additional 2 weeks of fully remote working anytime throughout the year.

  We alsoenjoy Fridaysduring summer period betweenJuly and Augustby finishing our worksby 15:00and enjoy the rest of the day and starting the weekend earlier.

  Danone offers various types of leave days to support Danoners’ work-life balance and well-being.We have a wide variety of leave types, such as in your first year5 daysof "Im New in Danone Leave";1 day of "My Future is Good Leave"for our social responsibility activities.These options cater to different aspects of employees' lives and needs, reflecting the company's commitment to not only professional growth but also personal and social responsibilities.

We are proud to promote diversity and equal opportunity within our teams. We believe that our differences will make a difference, and that an inclusive work environment will drive our growth as a company, as a team, and as individuals. We will therefore consider all implementations* by fostering an inclusive work culture where everyone can feel at home.

All nominations will be considered regardless of origin, background, religion, sex, sexual orientation,age, gender identity, disability.

Working with usis about being able to do things your way. The way you work, the way you develop, the way you progress, it’s all up to you.

Working here, you’ll need to enjoy a fast-paced environment, a little complexity and challenging tasks but it is packed with opportunities. You will work for some of the best-known brands in the world, such as Activia, Danone, Danino, Danette, Aptamil, Bebelac, Hayat, and Sırma, and we absolutely guarantee that you can just be yourself.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world.One Planet One Health BY YOU.

At Danone Türkiye, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact.

This journey inspires us to constantly challenge ourselves, measure what truly matters, and create long-term value — not just for our business, but for our people, partners, communities, and future generations.
If you’re looking to grow your career with purpose, you’re in the right place.

What we offer

This is a visible position within the company, we offer opportunities where you can grow your expertise and have an end-to-end responsibility to drive "change" & "growth". You will have a chance to experience 360 ways of working with multiple stakeholders. We develop talents and growth potential to enable strong career development for our employees.

At Danone Türkiye, we do not aim to be the best company in the world, but better for the world.
That’s why, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact.
Through this journey, we strive to create long-term value for our employees, partners, communities, and future generations.

What’s next?

Visit our website www.danone.com to discover more about us and to find out how you could be part of it all!

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