Hotel Operations Leader: Guest Experience & Service Excellence

Hilton; Akdeniz; On-site; TRY 800,000 - 1,200,000; Full time

Job summary

Hilton is seeking a Director of Operations to lead daily hotel operations and deliver memorable experiences that brighten every guest stay. You will manage budgeting, forecasting and strategic planning while upholding Hilton’s service standards and core values of integrity, leadership, teamwork, and ownership.

Fluent Turkish is required. Join an award-winning workplace culture and contribute to a team that drives guest satisfaction through excellence.

Qualifications

• Fluent Turkish is required.
• A passion for spreading the light and warmth of Hospitality.

Responsibilities

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Skills

Leadership

Customer service

People management

Job description

Hilton is seeking a Director of Operations to lead daily hotel operations and deliver memorable experiences that brighten every guest stay. You will manage budgeting, forecasting and strategic planning while upholding Hilton’s service standards and core values of integrity, leadership, teamwork, and ownership.

Fluent Turkish is required. Join an award-winning workplace culture and contribute to a team that drives guest satisfaction through excellence.