Holiday Home Administrator

Haven Leisure Ltd; Turkey; On-site; TRY 120,000 - 160,000; Full time

Benefits offered by this job

Dining discount up to 50%

Haven Holidays and in-store discounts

Free facility access

Savings with national brands

Job summary

Haven Leisure Ltd is seeking a Holiday Home Revenue Administrator to join our team in a full-time, permanent role. You will support owners and prospective owners, manage sales-related transactions, and help ensure smooth handovers and compliant processes.

The role emphasizes exceptional service, accurate record-keeping, and proactive issue resolution. We provide comprehensive training, career development opportunities, and inclusive team benefits.

Qualifications

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Confidence in managing transactions and handling sensitive customer information.
• Proactive and solution-oriented approach to resolving issues.
• Knowledge of compliance processes, with training provided where needed.

Responsibilities

• Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
• Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
• Coordinate the handover process, ensuring timelines are realistic and expectations are met.
• Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
• Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
• Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
• Support team performance by meeting all relevant targets and metrics.

Skills

Organisational skills

Customer service

Communication

Transaction management

Compliance awareness

Job description

Position: Holiday Home Revenue Administrator
Type: Full-Time / Permanent
Salary: Competitive

Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.

Key Responsibilities

• Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
• Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
• Coordinate the handover process, ensuring timelines are realistic and expectations are met.
• Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
• Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
• Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
• Support team performance by meeting all relevant targets and metrics.

Requirements

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Confidence in managing transactions and handling sensitive customer information.
• Proactive and solution-oriented approach to resolving issues.
• Knowledge of compliance processes, with training provided where needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.