Guest Experience Concierge

Hilton; Turkey; Remote; TRY 240,000 - 300,000; Full time

Job summary

Hilton is seeking a Guest Service Agent in Turkey to warmly welcome guests, handle check-in and check-out, and provide best-in-class service. You will have strong knowledge of hotel offerings and local area insights, helping guests enjoy a memorable stay while promoting hotel amenities and services.

The role emphasizes hospitality, integrity, teamwork, and ownership, with opportunities to grow within a global hospitality leader renowned for its award-winning culture and world-class standards.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process charges and payments accurately at the POS.
• Provide local information and upsell hotel services.
• Respond to guest requests with care and urgency.
• Maintain high standards of hospitality and teamwork.

Skills

Customer service

Communication

Hospitality mindset

POS familiarity

Tools

POS system

Job description

Hilton is seeking a Guest Service Agent in Turkey to warmly welcome guests, handle check-in and check-out, and provide best-in-class service. You will have strong knowledge of hotel offerings and local area insights, helping guests enjoy a memorable stay while promoting hotel amenities and services.

The role emphasizes hospitality, integrity, teamwork, and ownership, with opportunities to grow within a global hospitality leader renowned for its award-winning culture and world-class standards.