Guest Arrival & Departure Specialist

Sheraton Hotels & Resorts; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul is seeking a Guest Arrival Expert to welcome guests with memorable service from arrival to departure. You will assist with front desk tasks, share local recommendations, and help ensure smooth operations during busy periods.

The role is full-time, non-management, requiring strong presence, ability to stand for long periods, and a professional appearance. Marriott’s Sheraton team emphasizes safety and guest-focused experiences.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver a wide range of arrival and departure services to guests.
• Move about the space and perform tasks as needed to assist guests.
• Maintain safety, confidentiality and professional appearance at all times.
• Address guest requests and support reporting and daily operations.

Skills

Customer service

Communication skills

Physical stamina

Professional appearance

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Istanbul is seeking a Guest Arrival Expert to welcome guests with memorable service from arrival to departure. You will assist with front desk tasks, share local recommendations, and help ensure smooth operations during busy periods.

The role is full-time, non-management, requiring strong presence, ability to stand for long periods, and a professional appearance. Marriott’s Sheraton team emphasizes safety and guest-focused experiences.