Guest Arrival Expert

Sheraton Hotels & Resorts; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul is seeking a Guest Arrival Expert to welcome guests with memorable service from arrival to departure. You will assist with front desk tasks, share local recommendations, and help ensure smooth operations during busy periods.

The role is full-time, non-management, requiring strong presence, ability to stand for long periods, and a professional appearance. Marriott’s Sheraton team emphasizes safety and guest-focused experiences.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver a wide range of arrival and departure services to guests.
• Move about the space and perform tasks as needed to assist guests.
• Maintain safety, confidentiality and professional appearance at all times.
• Address guest requests and support reporting and daily operations.

Skills

Customer service

Communication skills

Physical stamina

Professional appearance

Education

High school diploma or GED

Job description

Additional Information

• Job Number 26116837
• Job Category Rooms & Guest Services Operations
• Location Haci Ahmet Mah, Istanbul, Türkiye, Türkiye, 34440VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.