Global Patient Services & Operations Specialist

MetropolMed Health Group; Kartal; In loco; TRY 279.000 - 391.000; Tempo pieno

Descrizione del lavoro

Metropolmed Health Group is seeking an International Patient Operations Specialist to manage the complete journey of patients traveling to Turkey for medical care. You will coordinate stays in Istanbul from arrival to departure, handle hotel and transfers, ensure consent and documentation are complete, and support cross-selling of services.

The role emphasizes multilingual communication (English, French, Spanish), CRM-based workflow, and strong organizational and crisis-management skills to

Competenze

• Experience in health tourism or international patient management.
• Excellent patient communication and customer experience.
• Ability to handle multiple patients in a fast-paced environment.
• Willingness to engage in sales and cross-selling.
• Residing in Istanbul.

Mansioni

• Take over patients from sales after the treatment sale is completed and manage their entire journey.
• Arrange hotel reservations, confirmations, and transfer operations.
• Coordinate all aspects of the patient’s stay in Istanbul, from arrival to departure.
• Welcome patients at the clinic and ensure all pre-treatment preparations are completed.
• Coordinate communication between the patient, doctors, and medical staff.
• Follow up on the completion of consent forms and all required patient documentation.
• Monitor and follow up on outstanding patient payments.
• Organize discharge procedures and follow-up appointments after treatment.
• Plan return transfers and travel arrangements.
• Monitor patient satisfaction and obtain video testimonials and online reviews.
• Collect referral patient information from satisfied patients.
• Introduce additional products and services outside the patient's original package.
• Identify and pursue cross-selling opportunities for dental treatments, hair transplantation, plastic surgery, bariatric procedures, check-ups, and other healthcare services.
• Manage post-treatment follow-up processes through the CRM system after the patient returns home.

Conoscenze

CRM proficiency

Client communication

Organizational skills

Crisis management

Sales mindset

Multilingual English French Spanish

Team coordination

Healthcare tourism

Strumenti

CRM systems

Descrizione del lavoro

Metropolmed Health Group is seeking an International Patient Operations Specialist to manage the complete journey of patients traveling to Turkey for medical care. You will coordinate stays in Istanbul from arrival to departure, handle hotel and transfers, ensure consent and documentation are complete, and support cross-selling of services.

The role emphasizes multilingual communication (English, French, Spanish), CRM-based workflow, and strong organizational and crisis-management skills to