Global Packaging Account Manager

SGS & Co; Fatih; On-site; TRY 260,000 - 380,000; Full time

Job summary

SGS & Co is seeking a highly organized Account Manager to support key global clients in the consumer goods sector. The role thrives in a dynamic FMCG environment, is client-oriented and process-driven, and balances people with performance.

You will manage day‑to‑day client relationships, oversee onsite resources, lead a team of project managers, and drive contracts, SLAs, and KPI dashboards to strengthen the partnership and improve operational efficiency.

Qualifications

• Proven experience in Account Management within packaging/artwork/prepress/printing industry.
• Strong understanding of graphic production workflows and related processes.
• Excellent client-facing and communication skills – ability to build trust and manage complex conversations.
• Advanced Excel skills and strong analytical mindset (KPIs, dashboards, volume estimations, reporting).
• Experience managing cross-functional or onsite teams is a strong advantage.
• Involvement in innovation / automation / continuous improvement projects.

Responsibilities

• Act as the primary contact for the client’s marketing and purchasing teams.
• Provide support to project managers during the proposal phase.
• Be responsible for drafting new contracts and renewing existing ones.
• Manage the Service Level Agreement (SLA).
• Ensure client satisfaction through proactive communication, issue resolution and strategic guidance.
• Drive continuous improvement initiatives across the entire scope of the collaboration.
• Manage and support a team of 7-8 Project Managers.
• Foster collaboration, efficiency and team wellbeing.
• Provide leadership to maintain performance, motivation and operational fluidity.
• Oversee artwork production processes to ensure quality and deadlines.
• Address topics related to the graphic/printing workflow when needed, even when not directly involved in production tasks.
• Ensure strong alignment between internal teams and onsite staff.
• Collect and consolidate forecasted project volumes and communicate them internally.
• Manage internal and client-facing billing processes (year‑start estimates, invoicing follow‑up, financial reporting).
• Produce contractual KPIs and performance dashboards for client and internal monitoring.
• Lead and support initiatives related to process improvements and innovation within the project.
• Bring fresh ideas and propose new ways of working to strengthen the partnership and operational efficiency.

Skills

Account Management

Advanced Excel

Analytical mindset

Client communication

Leadership

Job description

SGS & Co is seeking a highly organized Account Manager to support key global clients in the consumer goods sector. The role thrives in a dynamic FMCG environment, is client-oriented and process-driven, and balances people with performance.

You will manage day‑to‑day client relationships, oversee onsite resources, lead a team of project managers, and drive contracts, SLAs, and KPI dashboards to strengthen the partnership and improve operational efficiency.