Floor Manager 40h

COS; Sarıyer; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Special health insurance

Daily meal allowance

Daily transport allowance

Job summary

COS is seeking a Floor Manager to lead a passionate team and deliver exceptional customer service on the shop floor in Turkey. You will guide styling, product knowledge, and store presentation while driving results and maintaining brand standards.

You will also support recruitment, onboarding, and development, and may assume Store Manager duties when required, ensuring a smooth leadership transition and superior shopper experiences.

Qualifications

• Excellent customer service and store experience.
• Proven ability to lead and motivate a team.
• Clear, confident and empathetic communication.
• Analytical mindset to interpret sales data and KPI.
• Flexible to work evenings, weekends and holidays.
• Strong Turkish and English language skills.

Responsibilities

• Deliver high level customer service through styling advice and store experience.
• Analyze sales data and collaborate with Store Manager to boost department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Assist with recruitment and onboard/train new team members.
• Identify talent and support development plans for team progression.
• Oversee daily store operations in line with brand standards.
• Act as a brand ambassador delivering memorable customer experiences.
• Step in as Store Manager when needed to ensure leadership continuity.

Skills

Customer service

Team leadership

Excellent communication

Analytical thinking

Adaptability

Eager to learn

Product passion

Turkish language

English language

Job description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Good Turkish and English language skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• full-time position with a contract of 40 hours a week

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Türkiye-based colleagues also receive

• HIP (Retirement) programme
• 25% staff discount
• Special health insurance for management team and full-time employees
• Daily meal allowance of 383TL
• Daily transport allowance of 70.80TL

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.