Field Service Engineer – Medical Devices (EP)

Antler; Şile, Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Biosense Webster, Inc., a Johnson & Johnson company, is recruiting a Field Service Engineer to be based in Istanbul, Türkiye. The role focuses on installation, maintenance, repair, and upgrades of cardiovascular electrophysiology equipment across the region.

You will build strong customer relationships, perform preventive maintenance, and support regulatory compliance while traveling ~25% and maintaining high safety/quality standards.

Qualifications

• BSc degree or higher in a relevant engineering/physics field.
• Proficient in English and Turkish; strong communication skills.
• Willingness to travel; valid driver's license; 25% office 75% field work.

Responsibilities

• Provide on-site and remote technical support for installation, maintenance, repair, and upgrade of Biosense Webster equipment within the assigned territory.
• Manage service schedules, perform preventive maintenance, troubleshoot equipment issues, and respond to emergency service requests.
• Build strong customer relationships, analyze satisfaction data, audit inventory, and maintain accurate records in the Service Management System.
• Ensure regulatory compliance, support incident investigations, maintain healthcare vendor credentials, and follow safety policies.

Skills

Critical Thinking

Cross-Functional Collaboration

Equipment Maintenance

Execution Focus

Inventory Management

Lean Supply Chain Management

Predictive Maintenance

Process Improvements

Product Improvements

Project Engineering

Safety-Oriented

Science

Technology

Engineering

Math (STEM) Application

Service Request Management

Technical Credibility

Technical Troubleshooting

Technologically Savvy

Work Order Management

Education

BSc degree in Electrical Engineering, Electrical and Electronics Engineering, Physics, or Biomedical Engineering

Tools

Digital Multimeters

Service Management Systems

Job description

Biosense Webster, Inc., a Johnson & Johnson company, is recruiting a Field Service Engineer to be based in Istanbul, Türkiye. The role focuses on installation, maintenance, repair, and upgrades of cardiovascular electrophysiology equipment across the region.

You will build strong customer relationships, perform preventive maintenance, and support regulatory compliance while traveling ~25% and maintaining high safety/quality standards.