Executive-Sales

Le Méridien Hotels & Resorts; Fatih; On-site; TRY 335,000 - 558,000; Full time

Job summary

Le Méridien Hotels & Resorts in Istanbul is seeking a Non-Management, Full Time Sales & Marketing focused role to assist guests, process reservations, and promote our brand. You will support sales activities, maintain guest loyalty, and ensure professional communication throughout interactions.

Expected to uphold Marriott Standards, assist in training, and collaborate with teams to drive guest satisfaction. Location is Istanbul with a full-time schedule and typical front-office duties.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience in hospitality or sales preferred.

Responsibilities

• Handle guest calls, requests, and problems with professionalism.
• Upsell and promote Marriott Rewards benefits to guests.
• Process reservations, changes, and cancellations via phone/fax/mail.
• Assist Sales & Marketing with clerical duties and maintain confidentiality.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26112184

Job Category Sales & Marketing

Location Cengiz Topel Caddesi No: 39, Istanbul, Türkiye, Türkiye, 34337VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Göz kamaştırıcı seyahat geleneğinden ilham alan Le Méridien’de her kültürü özellikle Avrupa'ya özgü güzel hayatın tadını çıkarma ruhuyla kutluyoruz. Misafirlerimiz, ziyaret ettikleri destinasyonların tadını çıkarmak için bağlantı kurmayı ve hayatın keşmekeşinden uzaklaşmayı önemseyen, meraklı ve yaratıcı, kozmopolit kültürlere ilgi duyan bireylerdir. Misafirlere güzel hayatın tadını çıkarmaları için ilham olan deneyimlerle birlikte otantik, zarif ve unutulmaz hizmetler sunuyoruz. Ekibimize katılacak meraklı ve yaratıcı insanlar arıyoruz. Sizin gibi düşünen misafirlerle bağlantı kurmayı önemli buluyorsanız ve unutulmaz deneyimler yaratmak istiyorsanız, sizi Le Méridien'deki kariyer fırsatlarını keşfetmeye davet ediyoruz. Le Méridien'e katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.