Executive-Sales

Sheraton Hotels & Resorts; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul, Türkiye is seeking a Non-Management Sales & Marketing professional for a full-time schedule. The role involves resolving guest calls and requests, upselling to maximize revenue, and processing reservations by phone, fax, or mail.

You will manage Marriott Rewards activities and support brand initiatives both internally and externally. Responsibilities include entering rewards data, handling guest inquiries, and performing general office tasks to support the

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with the appropriate department.
• Use sales techniques to maximize revenue and loyalty, including up-selling.
• Process reservations by phone, fax, or mail and handle Marriott Rewards points.
• Enter rewards information into reservation systems; respond to guest inquiries.
• Support Sales & Marketing with general office duties; assist in training and motivating staff.

Skills

Upselling

Guest relations

Sales techniques

Education

High school diploma

Tools

Reservation software

Job description

Additional Information

• Job Number 26117436
• Job Category Sales & Marketing
• Location Buyukdere Caddesi No 3-4, Istanbul, Türkiye, 34330
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Sheraton ailesine katıldığınızda, küresel topluluğumuzun da bir üyesi haline gelirsiniz. 1937'den beri insanların bir araya gelmek ve bağlantı kurmak için seçtiği bir mekan olduk. Sheraton çalışanları dünya genelinde 400'ü aşkın topluluklarıyla bir aidiyet duygusu yaratır. İlgi çekici deneyimler ve düşünceli hizmet anlayışıyla misafirleri bizimle konaklamaya davet ediyor, onları en iyi şekilde ağırlıyor ve birbirleriyle bağlantı kurmaya teşvik ediyoruz. Anlamlı bir misafir deneyimi sunmaktan heyecan duyan bir takım oyuncusuysanız, bir sonraki kariyer fırsatınızı Sheraton'da keşfetmenizi tavsiye ediyoruz. 'Dünyanın Buluşma Yeri' olma misyonumuzda bize katılın. Sheraton Hotels & Resorts'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.