Enterprise Data Platform Implementation & Support

DECE Software; Çankaya; On-site; TRY 150,000 - 210,000; Full time

Job summary

DECE Software is seeking a customer-focused Technical Support Specialist to own GEODI installations, configurations, integrations and ongoing support at customer sites. You will manage lifecycle activities, coordinate with partners and internal teams, and help customers optimize adoption of GEODI.

The role emphasizes strong Windows Server skills, incident resolution, and clear communication in English, with a focus on delivering reliable, scalable data discovery and governance solutions.

Qualifications

• 3+ years of experience in technical support, implementation or professional services for enterprise software
• Hands-on knowledge of Windows and Windows Server environments; installing, configuring, upgrading and troubleshooting enterprise software
• Experience analyzing application, OS, web server and database logs to identify root causes
• Understanding of TCP/IP networking, DNS, firewalls, ports, proxies and connectivity troubleshooting
• Familiarity with Active Directory, LDAP, user permissions and authentication mechanisms
• Understanding of enterprise security concepts, access controls and secure deployment practices
• Experience working directly with enterprise customers and business partners during installation, integration and support
• Strong written and verbal communication skills in English
• Customer-focused, practical and solution-oriented working style; ownership and follow-up during critical incidents

Responsibilities

• Install, configure, upgrade and maintain GEODI solutions in customer environments
• Manage technical implementation and integration activities throughout the project lifecycle
• Understand customer requirements and translate them into product configurations and use cases
• Support integrations with enterprise systems, databases, file systems, mail platforms and other data sources
• Analyze technical incidents using logs; identify root causes and follow issues to resolution
• Reproduce reported problems in test environments and document technical findings
• Work with development teams when product-level investigation is required
• Coordinate technical processes with customers, business partners and internal teams
• Demonstrate GEODI's capabilities and support onboarding and feature adoption
• Plan and deliver product demonstrations, technical training and knowledge-transfer sessions
• Monitor product usage, identify adoption challenges and recommend improvements
• Prepare installation documents, user guides and support records
• Communicate incident and project status clearly, managing customer expectations during critical issues

Skills

Windows Server

Network troubleshooting

Active Directory

English proficiency

Incident management

Tools

Microsoft IIS

SQL Server

VMware/Hyper-V

LDAP

Job description

DECE Software is seeking a customer-focused Technical Support Specialist to own GEODI installations, configurations, integrations and ongoing support at customer sites. You will manage lifecycle activities, coordinate with partners and internal teams, and help customers optimize adoption of GEODI.

The role emphasizes strong Windows Server skills, incident resolution, and clear communication in English, with a focus on delivering reliable, scalable data discovery and governance solutions.