EMEA CSM: Onboarding & Trusted Advisor

S&P Global; Fatih; On-site; TRY 1,210,000 - 1,748,000; Full time

Benefits offered by this job

Health care

Generous time off

Continuous learning

Retirement planning

Family perks

Perks beyond basics

Job summary

S&P Global Energy is seeking an experienced Customer Success professional to join the EMEA team in Dubai. The role emphasizes onboarding, training, and value realization for customers across energy markets, with a focus on proactive engagement with stakeholders and data-driven growth.

You will build strong relationships, ensure smooth onboarding, and provide insights to improve customer experience. Travel to client sites is expected to meet customers where they are and maximize outcomes.

Qualifications

• Fluency in Russian & English is required, with ability to communicate effectively verbally and in writing.
• Fluency in any other European languages is an advantage.
• 3+ years of experience in customer success, account management, or similar.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

Responsibilities

• Engage proactively with customers to understand their needs and ensure value from solutions.
• Onboard customers and conduct remote and in-person training sessions.
• Develop and maintain relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor and voice of the customer to improve experience.

Skills

Russian language

English language

Tools

Gainsight

Salesforce

Job description

S&P Global Energy is seeking an experienced Customer Success professional to join the EMEA team in Dubai. The role emphasizes onboarding, training, and value realization for customers across energy markets, with a focus on proactive engagement with stakeholders and data-driven growth.

You will build strong relationships, ensure smooth onboarding, and provide insights to improve customer experience. Travel to client sites is expected to meet customers where they are and maximize outcomes.