Director, Communications & Crisis Management

The Coca-Cola Company; Fatih; On-site; TRY 700,000 - 1,100,000; Full time

Job summary

The Coca-Cola Company in Türkiye, Istanbul is seeking a senior communications leader to manage internal and external communications, aligning with regional Eurasia Middle East Operating Unit strategies and global narratives. You will guide crisis response, stakeholder engagement, and community initiatives, ensuring consistency across global and local teams.

The role requires a decade of experience, a degree in Mass Communications, and exceptional storytelling abilities to influence audiences and

Qualifications

• Bachelor’s or Master’s degree in Mass Communications or related field.
• Minimum of 10 years of relevant professional experience.
• Exceptional writing and storytelling skills with the ability to craft compelling narratives and strategic messaging, including crisis communications.

Responsibilities

• Leads the development, creation and implementation of internal and external communications plans aligned with regional and global narratives.
• Develops strategies and content to drive measurable value for the business through employee engagement and external communications.
• Coordinates with global communications, marketing, bottling partners and other functions to ensure consistency of plans and messaging.
• Manages the OU's Incident Management & Crisis Response protocol, serving as crisis management coordinator with cross-functional alignment.
• Leads external crisis management efforts and prepares surge capacity mechanisms for regional issues.
• Drives Community Impact projects coordinating design, execution and measurement in line with global frameworks and local priorities.

Skills

Integrated communications

Storytelling/writing

Crisis management

Education

Bachelor’s or Master’s in Mass Communications

Job description

Job Description Summary:

Position Overview:

Delivers internal and external communications and related programs and initiatives within assigned segments and/or geographies; leads communications to support Company's business objectives with key audiences.

Ensures consistency of communications and public affairs strategies; researches and recommends strategic projects, partnerships and community relations; builds and sustains community relations through public consultation and negotiation.

Individual contributor who guides others in resolving complex issues in specialized area based on existing solutions and procedures; works independently with guidance only in the most complex situations.

Function Related Activities/Key Responsibilities:

• - Leads the development, creation and implementation of project-based communications (internal and external) ensuring plans are fully synchronized with EME OU (Eurasia Middle East Operating Unit) strategies and Global narrative.
• - Develops and initiates strategies and content to drive measurable value for the business both through internal employee engagement and external communications.
• - Coordinates with global communications teams, marketing teams, bottling partners and other functions to ensure consistency of plans and messaging.
• - Manages the OU's IMCR (Incident Management & Crisis Response) protocol, serving as the PACS crisis management coordinator; ensures crisis preparedness through regular simulations, updated response playbooks, and cross-functional alignment with legal, public affairs, and bottling partners.
• - Manage proactively external crisis that impacts the reputation of the company together with local business leaders. Anticipates and resolves issues through effective crisis communications support and/or surge capacity mechanisms in the event of a crisis in a region.
• - Drives Community Impact project management across the OU, coordinating the design, execution, and measurement of community-focused initiatives, ensures alignment with global frameworks and local market priorities including youth empowerment and water stewardship.

Requirements:

Bachelor’s or Master’s degree in Mass Communications or a related field.

Minimum of 10 years of relevant professional experience.

Functional Skills:

• - Lead an integrated approach to the development and implementation of internal and external communications plans that advance awareness of the company’s business strategy and impact internally and externally.
• - Exceptional writing and storytelling skills with the ability to craft compelling narratives, executive communications, and strategic messaging across multiple formats and audiences.
• - The role plays a key role in crisis management efforts.

Skills:

Location(s):
Türkiye

City/Cities:
Istanbul

Travel Required:
00% - 25%

Relocation Provided:
No

Job Posting End Date:
October 29, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.