CX Design Lead — Digital Transformation Leader (Hybrid)

Vodafone Group Plc; Fatih; Hybrid; TRY 2,315,887 - 3,242,241; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive private health insurance

Discounted price deals for various products & services

Job summary

Vodafone Group Plc in Istanbul is searching for a CX Design Lead to spearhead digital transformation initiatives in Turkey. You will work with cross-functional teams to enhance the overall customer experience by designing end-to-end customer journeys and setting KPIs.

The ideal candidate will have a robust understanding of journey mapping tools, particularly Figma, and skill in gathering customer insights. The role offers flexible benefits including health insurance and a hybrid work model.

Qualifications

• Experience in end-to-end journey design for new products.
• Ability to use journey mapping tools like Figma.
• Skill in gathering customer insights to identify pain points.

Responsibilities

• Lead the digital transformation efforts in Turkey.
• Set journey-specific customer experience KPIs.
• Collaborate with various teams to enhance customer experience.

Skills

E2E journey design

Journey mapping tools (e.g., Figma)

Customer insights gathering

Digital transformation experience

Job description

Vodafone Group Plc in Istanbul is searching for a CX Design Lead to spearhead digital transformation initiatives in Turkey. You will work with cross-functional teams to enhance the overall customer experience by designing end-to-end customer journeys and setting KPIs.

The ideal candidate will have a robust understanding of journey mapping tools, particularly Figma, and skill in gathering customer insights. The role offers flexible benefits including health insurance and a hybrid work model.