CX Design Lead: Elevate Digital Customer Journeys

Vodafone Group Plc; Fatih; Hybrid; TRY 120,000 - 150,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline

Comprehensive private health insurance

Discounted price deals for products/services

Job summary

Vodafone Group Plc in Istanbul is seeking a Customer Experience Design Lead to shape the end-to-end design of new product journeys. This role involves gathering customer insights and tracking satisfaction metrics while collaborating with various teams to enhance customer experience.

The ideal candidate will have a strong background in customer journey mapping and will set the necessary KPIs to publish periodic CX scorecards. A flexible working environment and comprehensive benefits including health insurance are also included.

Qualifications

• Experience in end-to-end journey design for products.
• Proven track record in gathering and analyzing customer insights.
• Ability to set and track customer experience KPIs.

Responsibilities

• Lead journey design for new product launches.
• Collaborate with teams on customer experience improvement initiatives.
• Govern root cause analysis and action plans for NPS.

Skills

Journey mapping tools (e.g., Figma)

Customer insight analysis

Design Thinking

Customer satisfaction tracking (NPS)

Education

Bachelor's degree in relevant field

Job description

Vodafone Group Plc in Istanbul is seeking a Customer Experience Design Lead to shape the end-to-end design of new product journeys. This role involves gathering customer insights and tracking satisfaction metrics while collaborating with various teams to enhance customer experience.

The ideal candidate will have a strong background in customer journey mapping and will set the necessary KPIs to publish periodic CX scorecards. A flexible working environment and comprehensive benefits including health insurance are also included.