Customer Success Specialist

PersonaClick; Fatih; Hybrid; TRY 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Meal card

Private health insurance

Birthday leave

Macbook

Online trainings

Job summary

PersonaClick is seeking a Customer Success Specialist to join our team. The role focuses on owning the customer relationship post-onboarding, driving adoption, retention, and growth while ensuring customers realize value from the PersonaClick platform.

You will guide clients to achieve their goals, collaborate on insights, and contribute to product improvements, potentially taking on senior responsibilities as you grow with the company.

Qualifications

• Bachelor's degree in related fields.
• 1+ year of customer success or similar experience in software/SaaS is preferred.
• Experience with online brands/retailers and e-commerce market is a plus.

Responsibilities

• Own all aspects of the customer relationship and lifecycle after onboarding.
• Increase adoption, retention, growth, and satisfaction for assigned clients.
• Guide clients to achieve their goals with PersonaClick.
• Collaborate with customers to drive insights and successful outcomes.
• Identify product deficiencies and suggest improvements.
• Take ownership of technical features and participate in product/tool development.

Skills

Organization

Communication

Fast learner

Proactive

Detail-oriented

Problem-solving

Analytical

Opportunity recognition

Education

Bachelor's degree

Job description

We are currently seeking a Customer Success Specialist to join our team.

Who we are?

PersonaClick is a personalization technology provider that helps eCommerce brands deliver optimized, synchronized, and orchestrated digital customer interactions. It has been executing its top-notch technologies for industry leaders like IKEA, PVH, Watsons, Skechers, Danone, Vestel, Decathlon, L'Occitane, Koctas, Penti, LC Waikiki, and Asics with many customers since 2018. The platform specializes in building real-time actionable audience segments and provides boosting revenue through click-stream and AI-based infrastructure. PersonaClick's smart machine-learning engine enables marketers to increase revenue through personalized recommendations, optimization, and behavioral messaging. We offer marketing professionals and online store owners an advanced cutting-edge platform to develop their online business through an all-in-one interface.

• Being responsible for owning all aspects of the customer relationship - and lifecycle post-onboarding, including retention, daily platform-related questions, and seeking accounts for possible areas to grow with assigned clients.
• Being responsible for overall relationships with assigned clients, which includes increasing adoption, ensuring retention, driving growth, and satisfaction.
• Guiding clients in achieving their goals.
• Working hand-in-hand with the customer to drive insight, and ultimately ensure customer fulfillment and success.
• Ensuring our client gets the best value out of the PersonaClick platform.
• Understanding customer requirements, and guide front-end developers to convert those requirements into campaigns with PersonaClick smart capabilities.
• Troubleshooting challenging issues raised by support, sales, and clients.
• Identifying product deficiencies and suggest/implement product improvements.
• Taking ownership of specific technical features, participate in our product and internal tool development, and eventually take a senior role in the company.

Experience & Qualifications:

• Bachelor's degree in related fields.
• Minimum of 1+ year(s) of customer success experience, preferably within enterprise software or SaaS.
• Having experience with online brands & retailers and knowledge of the e-commerce market.
• Being well-organized, with the ability to handle multiple accounts and assignments simultaneously.
• Being a fast learner, curious, energized and able to take the initiative.
• Proactive, focused, ambitious and commercially oriented.
• Detail-oriented and analytical.
• Strong written and verbal communication & presentation skills, along with outstanding listening skills.
• Strong problem-solving & analytical skills, formulating solutions that deliver real business value.
• Ability to recognize and maximize new business opportunities.

Pioneering Start-up Environment:

Innovative, dynamic and collaborative work atmosphere. We're stronger together!

Cutting-Edge Tech:

We are offering an AI backed Omnichannel marketing platform which boosts 4X faster time to value than the competition, with enterprise brands seeing ROI in under three months.

Productivity:

Best place to learn digital environment and how to use tech tools properly.

Online Trainings:

Continuous learning and development opportunities.

Hybrid Working:

Flexibility to work from home or the office.

Macbook:

For the best performance, compact and cool working space.

Meal Card:

Enjoy tasty lunches!

Private Health Insurance:

Your health and safety are paramount to us.

Birthday Leave:

Because you matter!

Motivational Events:

Stay energetic and motivated all the time.

Happy Hours:

Cheers to our achievements together!