Customer Success Specialist

PersonaClick; Fatih; Hybrid; TRY 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid working

MacBook

Meal card

Private health insurance

Birthday leave

Motivational events

Happy hours

Job summary

PersonaClick is seeking a Customer Success Specialist to join our Customer Success team. You will own the relationship with assigned clients post-onboarding, drive adoption, and help customers achieve their goals using our AI-powered omnichannel platform.

You should be organized, curious, and proactive, with at least 1 year in customer success for enterprise software or SaaS. Knowledge of ecommerce brands and retailers is a plus, along with strong communication and problem-solving skills.

Qualifications

• Minimum 1+ year in customer success for enterprise software or SaaS.
• Experience with online brands & retailers and knowledge of e-commerce.

Responsibilities

• Being responsible for owning all aspects of the customer relationship - and lifecycle post-onboarding, including retention, daily platform-related questions, and seeking accounts for possible areas to grow with assigned clients.
• Being responsible for overall relationships with assigned clients, which includes increasing adoption, ensuring retention, driving growth, and satisfaction.
• Guiding clients in achieving their goals.
• Working hand-in-hand with the customer to drive insight, and ultimately ensure customer fulfillment and success.
• Ensuring our client gets the best value out of the PersonaClick platform.
• Understanding customer requirements, and guide front-end developers to convert those requirements into campaigns with PersonaClick smart capabilities.
• Troubleshooting challenging issues raised by support, sales, and clients.
• Identifying product deficiencies and suggest/implement product improvements.
• Taking ownership of specific technical features, participate in our product and internal tool development, and eventually take a senior role in the company.

Skills

Relationship management

Organizational skills

Communication skills

Problem solving

Curiosity

Proactivity

Job description

We are currently seeking a \" Customer Success Specialist\" to join our Customer Success team.

Who we are?

PersonaClick is a personalization technology provider that helps eCommerce brands deliver optimized, synchronized, and orchestrated digital customer interactions. It has been executing its top-notch technologies for industry leaders like IKEA, PVH, Watsons, Skechers, Danone, Vestel, Decathlon, L'Occitane, Koctas, Penti, LC Waikiki, and Asics with many customers since 2018. The platform specializes in building real-time actionable audience segments and provides boosting revenue through click-stream and AI-based infrastructure. PersonaClick's smart machine-learning engine enables marketers to increase revenue through personalized recommendations, optimization, and behavioral messaging. We offer marketing professionals and online store owners an advanced cutting-edge platform to develop their online business through an all-in-one interface.

• Being responsible for owning all aspects of the customer relationship - and lifecycle post-onboarding, including retention, daily platform-related questions, and seeking accounts for possible areas to grow with assigned clients.


• Being responsible for overall relationships with assigned clients, which includes increasing adoption, ensuring retention, driving growth, and satisfaction.


• Guiding clients in achieving their goals.


• Working hand-in-hand with the customer to drive insight, and ultimately ensure customer fulfillment and success.


• Ensuring our client gets the best value out of the PersonaClick platform.


• Understanding customer requirements, and guide front-end developers to convert those requirements into campaigns with PersonaClick smart capabilities.


• Troubleshooting challenging issues raised by support, sales, and clients.


• Identifying product deficiencies and suggest/implement product improvements.


• Taking ownership of specific technical features, participate in our product and internal tool development, and eventually take a senior role in the company.

Experience & Qualifications:

• Minimum of 1+ year(s) of customer success experience, preferably within enterprise software or SaaS.


• Experience with online brands & retailers, and knowledge of the e-commerce market.


• Being well-organized, with the ability to handle multiple accounts and assignments simultaneously.


• Being a fast learner, curious, energized and able to take the initiative.


• Proactive, focused, ambitious and commercially oriented.


• Detail-oriented and analytical.


• Strong written and verbal communication & presentation skills, along with outstanding listening skills.


• Strong problem-solving & analytical skills, formulating solutions that deliver real business value.


• Ability to identify and capitalize on new business opportunities.

Pioneering Start-up Environment: Innovative, dynamic, and collaborative work atmosphere. We're stronger together!

Cutting-Edge Tech: We are offering an AI-backed omnichannel marketing platform that boosts time to value 4X faster than the competition, with enterprise brands seeing ROI in under three months.

Productivity: Best place to learn the digital environment and how to use tech tools properly.

Online Trainings: Continuous learning and development opportunities.

Hybrid Working: Flexibility to work from home or the office.

MacBook: For the best performance, a compact and cool workspace.

Meal Card: Enjoy tasty lunches!

Private Health Insurance: Your health and safety are paramount to us.

Birthday Leave: Because you matter!

Motivational Events: Stay energetic and motivated.

Happy Hours: Cheers to our achievements together!