Customer Success & Live Support Specialist

TurkIndustry; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

TurkIndustry is seeking a Customer Success & Live Support Specialist to own live support, guide members through sign‑up, and optimise day‑to‑day user experience. As part of the customer success team, you'll monitor queues, triage inquiries, and advocate for user needs across product and marketing.

You will respond to live requests, support company registration flows, explain premium membership options, and escalate issues to the technical team.

Qualifications

• Clear spoken communication.
• Problem-solving mindset.
• Collaborative team player.

Responsibilities

• Respond to live support requests.
• Support company registration flows.
• Explain premium membership options.
• Escalate issues to the technical team.

Skills

Clear communication

Problem solving

Team player

Tools

CRM experience

Job description

Customer Success & Live Support Specialist

Own live support, membership guidance and day-to-day user experience.

About the role

We are looking for teammates to improve the TurkIndustry user experience, manage live support requests and assist with membership journeys.

Responsibilities

• Respond to live support requests
• Support company registration flows
• Explain premium membership options
• Escalate issues to the technical team

Requirements

• Clear spoken communication
• Problem-solving mindset
• Collaborative team player

Nice to have

• CRM experience
• B2B customer management knowledge

Hiring process

• 1 Online application
• 2 Initial screening
• 3 Online interview
• 4 Technical assessment (where required)
• 5 Final interview
• 6 Offer

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