Customer Service Operations Supervisor - Istanbul

jj; Fatih; On-site; TRY 900,000 - 1,500,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking a Customer Service Supervisor based in Istanbul, Türkiye. The role focuses on end-to-end order management, cross-functional collaboration, and continuous improvement in a regulated, high-standards environment.

The ideal candidate will have 5+ years in business, 3+ years in customer service, fluency in English and Turkish, strong analytical and project management skills, and SAP knowledge to support invoicing and data integrity.

Qualifications

• Bachelor-level degree in science, engineering or technical field.
• Fluent in English and Turkish.
• 5+ years business experience; 3+ years in customer service.
• SAP knowledge is a big plus.
• Strong analytical and communication skills.
• Ability to lead projects with cross-functional teams.

Responsibilities

• Oversee end-to-end order management and customer service.
• Collaborate with Sales Ops, QA, Finance and Planning.
• Lead monthly S&OP alignment meetings.
• Ensure compliance, quality and regulatory requirements.
• Manage invoicing and master data in SAP.
• Monitor KPIs and drive continuous improvement.

Skills

Fluent English

Turkish

Analytical

Communication

Project management

Customer service

5+ years exp

Education

Science/Engineering degree

Tools

SAP knowledge

Job description

Johnson & Johnson Innovative Medicine is seeking a Customer Service Supervisor based in Istanbul, Türkiye. The role focuses on end-to-end order management, cross-functional collaboration, and continuous improvement in a regulated, high-standards environment.

The ideal candidate will have 5+ years in business, 3+ years in customer service, fluency in English and Turkish, strong analytical and project management skills, and SAP knowledge to support invoicing and data integrity.