Customer Service Junior Analyst - Bandırma

Banvit BRF; Karesi; On-site; TRY 240,000 - 360,000; Full time

Job summary

Banvit MBRF in Bandırma, Turkey, is seeking a Customer Service professional to manage complaints for customers, consumers, distributors and branches. You will monitor and classify issues, support digitalization projects, and ensure adherence to BRF service standards and quality systems.

We look for a bachelor’s degree in PR/communications/Business/food engineering, English proficiency, knowledge of SAP and MS Office, and a requirement to be based in Bandırma.

Qualifications

• Bachelor’s degree in Public Relations, Communications, Business Administration or Food Engineering.
• English proficiency (highly desirable).
• Knowledge of SAP and Microsoft Office tools (Excel/Word/PowerPoint).
• Based in Bandırma (required).

Responsibilities

• Manage complaints and claims for customers, consumers, key customers, global accounts, distributors, and branches.
• Monitor, validate, and classify customer and consumer complaints.
• Contribute to Customer Service projects (e.g., digitalization initiatives).
• Follow strictly standard complaints management processes, including workflow, documentation and continuous improvement.
• Ensure compliance with BRF commitments and service standards.
• Comply with MBRF's corporate policies, standards, and quality systems.
• Work in compliance with ISO 9001:2015, FSSC, and HSE guidelines.

Skills

Strong work ethic

Proactivity

Integrity

Customer focus

Communication

Teamwork

Education

Bachelor’s degree in Public Relations, Communications, Business Administration or Food Engineering

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Come work at MBRF, a company present in the lives of thousands of families around the world. From the simplest moments to the most special ones, we nourish life through quality, innovation, and the people who make everything happen.

Since 1968, Banvit MBRF has been one of Turkey's leading food manufacturers, known for its sustainability mindset and quality-oriented approach. We count on our 5,000 employees and stakeholders all around Turkey, especially in Bandırma, İzmir and Elazığ, where our production facilities are located.

In 2017, Banvit joined forces with BRF, one of the world’s leading food manufacturers. Thanks to a legacy spanning 90 years, together we are more confident in our future than ever. Serving more than 100 countries, MBRF is a global company that owns 37 brands and employs more than 100,000 people around the world.

What will you be doing at Banvit MBRF?

• Manage complaints and claims for customers, consumers, key customers, global accounts, distributors, and branches
• Monitor, validate, and classify customer and consumer complaints
• Contribute to Customer Service projects (e.g., digitalization initiatives)
• Follow strictly standard complaints management processes, including workflow, documentation and continuous improvement
• Ensure compliance with BRF commitments and service standards
• Comply with MBRF's corporate policies, standards, and quality systems
• Work in compliance with ISO 9001:2015, FSSC, and HSE guidelines

What kind of profile are we looking for?

• Bachelor’s degree in Public Relations, Communications, Business Administration or Food Engineering
• English proficiency (highly desirable)
• Knowledge of SAP and Microsoft Office tools (Excel/Word/PowerPoint)
• Based in Bandırma (required)

What competencies are key to this role?

• Strong work ethic, proactivity and commitment to excellence
• High level of professional integrity
• Customer focus and innovation mindset
• Solid communication and problem-solving skills
• Ability to work in a team environment and appropriately interact with all levels of the organization

What can you expect from Banvit MBRF?

• Being part of a global, collaborative and dynamic working environment
• Strong corporate culture with commitments to customers, employees & environment we serve
• Vertical, horizontal, and cross-functional growth opportunities