Customer Service – English/German FluencyCustomer Service

biletwise; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

biletwise in Istanbul, Türkiye, seeks a Customer Service professional fluent in English and German to support a Europe-based ecommerce platform focused on events.

The role requires handling product entries, quality checks, and SEO content contributions, with a flexible schedule and willingness to engage sports and music events. Based in Istanbul, you will provide courteous operational support to buyers and sellers and help ensure accurate event information.

Qualifications

• Graduate of any University degree program.
• Fluent or proficient in English and German languages.
• Able to handle flexible working hours and a fast-paced environment.

Responsibilities

• Entering event details into the system with dates, descriptions, and locations.
• Controlling, tracking, and confirming the correctness of product entries.
• Providing courteous operational support to buyers and sellers on the platform.
• Participating in all team operations and contributing to SEO content for products.

Skills

Customer service

Multitasking

Education

University degree

Tools

MS Word

MS Excel

PowerPoint

Job description

İstanbul, İstanbul, Türkiye Would you like to pursue a career in a Europe based e-commerce company that has been the market leader in the Turkish market since 2017 and has been growing rapidly in the European market since 2020, operating globally in sports and entertainment oriented events?

Customer Service – English/German Fluency İstanbul, İstanbul, Türkiye Would you like to pursue a career in a Europe based e-commerce company that has been the market leader in the Turkish market since 2017 and has been growing rapidly in the European market since 2020, operating globally in sports and entertainment oriented events?

Key Responsibilities

• Entering worldwide events (we call "product") into the system like when will it happen, description of what will happen, where it takes place.
• Controlling, tracking and confirming the correctness of the products entered into the system.
• To provide the best, polite, courteous and helpful operational support to users who buy and sell through the system.
• To take part in all operational activities carried out by the team.
• To produce new content that will contribute to the SEO work of the products.

Required Qualifications

• Graduate of any University degree program.
• At least 2 years of experience or recently graduated but has long-term part-time work experience in education life
• Proficient in at least one of English, Spanish, Italian, German, French, Arabic languages.
• Able to keep up with flexible working hours and hard work tempo.
• Interested in and following sports and music events.
• Good command of computer programs such as MS Word, Excel, PowerPoint.