Credit & Collections Manager - Arabic Speaker

Philips Iberica SAU; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Philips Iberica SAU is seeking a Credit & Collections Manager (Arabic Speaker) to coordinate and lead collection efforts for key accounts. You will assess credit limits, manage approvals, and drive AR forecasts while leading a team of specialists.

The role requires fluency in Arabic and English, with experience in F&A or related fields and SAP. Office-based with a preference for onsite presence.

Qualifications

• Collections experience is desirable.
• Background in F&A, Economics or Business Administration.
• Customer service focus.
• Determination to achieve excellent results.
• Preferably SAP and Customer Master data knowledge.
• Experience in Gulf and Levant markets preferred.
• Healthcare sector experience is an asset.
• Excellent communication and negotiation skills.
• Fluency in Arabic and English is mandatory.

Responsibilities

• Assess and establish credit limits for new customers based on risk analysis and financial evaluations.
• Facilitate order releases by managing credit approvals and ensure compliance with credit limits.
• Oversee and manage credit and collection activities of significant customers and distributors.
• Provide leadership to a team of credit and collections specialists.
• Handle and resolve disputes related to credit and collections and maintain relationships.
• Develop and maintain forecasts of accounts receivable and overdue payments.
• Analyze and monitor delinquent balances and overdue control programs.
• Contact clients with past due balances to obtain payment commitments and follow up.
• Report disputed/short paid invoices and expedite resolution with internal teams.
• Reconcile customer accounts; support 3rd party cash application for payments.
• Support lean process improvements and data quality in AR master data.

Skills

Arabic fluency

English fluency

Communication skills

Negotiation skills

Customer service focus

Determination to achieve results

SAP knowledge

Gulf and Levant market experience

Healthcare sector experience

Education

F&A / Economics / Business Administration background

Tools

SAP

Job description

Job Title

Credit & Collections Manager - Arabic Speaker

Job Description

As a Credit and Collection Manager (Arabic Speaker) you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.

Your Role:

• Assess and establish credit limits for new customers based on risk analysis and financial evaluations in line with company credit policy.

• Facilitate order releases by managing credit approvals and ensuring compliance with established credit limits

• Oversee and strategically manage the credit and collection activities of significant customers and distributors.

• Provide leadership and guidance to a team of credit and collections specialists, ensuring effective and efficient operations.

• Handle and resolve disputes related to credit and collections, maintaining positive customer relationships.

• Develop and maintain forecasts of accounts receivable and overdue payments, supporting financial planning.

• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off

• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)

• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment

• Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item

• Support and develop accounts receivable lean process improvements, and Master data quality.

You will be the team member of Credit and Collection team and will be reporting to Credit and Collection Manager META region.

You're the right fit if:

• Collections experience is desirable.

• Background in F&A, Economics or Business Administration

• Customer service focus

• Determination to achieve excellent results.

• Preferably SAP and Customer Master data process knowledge

• Preferably has experience in Gulf and Levant Market.

• Healthcare sector experience is a strong asset for this role.

• Excellent communication and negotiation skills

• Fluency in Arabic and English is mandatory.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/ role.

About Philips
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