Clinical Applications Specialist

Elekta AB; Fatih; On-site; TRY 1,813,000 - 2,694,000; Full time

Job summary

Elekta, a leader in precision radiation therapy, seeks a Clinical Applications Specialist (CAS) to consult, train, and support Oncology professionals in Elekta software and hardware. The role emphasizes remote, on-site, and classroom training, with the flexibility to travel up to 75% to meet customer needs.

You will deliver comprehensive education, capture customer needs, and collaborate with Product and Project management teams to optimize Elekta solutions globally.

Qualifications

• Master's degree in medical physics; minimum five years' experience with clinical Radiation Oncology.
• Strong clinical background and knowledge of clinical workflow.
• Excellent written and verbal communication in English and French; strong presentation skills.
• Willingness to travel domestically and internationally up to 75%.

Responsibilities

• Deliver comprehensive application training for customers on Elekta software and hardware.
• Identify additional training requirements and develop follow-up plans to ensure optimal clinical utilization.
• Provide professional assistance with clinical application support cases and contribute to Service Delivery.
• Ensure customer requests are handled promptly and professionally per contractual obligations.
• Maintain long-term relationships with customers and gather feedback to drive satisfaction and continuous improvement.
• Support Marketing/Sales activities at pre-sales and events when required.
• Act as a conduit between customers and product development.

Skills

Clinical training

Education delivery

Presentation skills

Travel up to 75%

English fluency

French fluency

Medical physics

Radiation therapy

IT literacy

Education

Master's in Medical Physics

Tools

Microsoft Office

Citrix

CLM systems

Job description

About Elekta

We don’t just build technology. We build hope for everyone dealing with Cancer. Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries.

Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Responsibilities

A Clinical Applications Specialist (CAS) is responsible for consulting, training, and supporting Oncology professionals in the effective use of Elekta Software & Hardware. Responsibilities include remote, on-site, classroom training and remote support. Independently deliver education on Elekta products to new and existing sites. Understand new workflow processes to maximize efficiencies of the Elekta offering. Manage all site preparation and documentation of onsite education per established guidelines. Provide assistance to the Elekta support team pertaining to escalated customer calls. Demonstrate thorough knowledge of Elekta products and service policies and procedures; utilize appropriate escalation procedure as needed. CAS will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

Training & Support

• Deliver comprehensive application training for customers on software and hardware solutions.
• Identify additional training requirements and develop follow-up training plans to ensure optimal clinical utilization of products and solutions.
• Provide professional assistance with clinical application support cases and actively contribute to Service Delivery to ensure that customer expectations are exceeded.
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
• Maintain long-term positive relationships with customers acting upon customer feedback to elevate Customer Satisfaction.
• Monitor and evaluate training effectiveness through customer assessments, performance reviews, and feedback analysis, ensuring continuous improvement in learning outcomes.
• Support Marketing/Sales activities at pre-sales stage and at exhibitions, conferences, trade shows, user meetings, and seminars, when required.
• Act as a conduit between customers and product development.

Qualifications & Requirements

• Master's degree in medical physics and minimum five years experience with clinical Radiation Oncology required.
• Strong clinical background in Radiation Therapy and working knowledge of clinical workflow.
• Strong written and verbal communication skills in English and French are essential.
• Excellent presentation skills (ability to communicate effectively to a group).
• Ability to effectively interact with customers (via phone, email and face-to-face).
• Must be culturally aware.
• Familiarity with adult education, curriculum development process and educational methodology preferred.
• Ability to travel domestically and internationally up to 75% of the time.
• Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable.
• Must be able to travel as needed for the business (up to 75%).
• Clinical experience with Elekta hardware and software is highly preferred.
• Computer literacy, IT knowledge are highly preferred.
• Regional market knowledge preferred.

Location

Morocco

About Elekta (Second Mention)

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.