Client Success & Operations Coordinator

Personify Health; Tuzla; On-site; TRY 180,000 - 240,000; Full time

Job summary

Personify Health is seeking an Account Coordinator to support client delivery by managing reporting, monitoring the platform, resolving support issues, and keeping cross-functional teams aligned so clients receive what was promised, on time and accurately.

You will build automated reports, ensure data accuracy for invoicing, route issues, and coordinate post-launch requirements while maintaining documentation and strong client relationships.

Qualifications

• Bachelor's degree or comparable experience in health, health plan, healthcare, customer service, business management, operations, or logistics.
• 1–3+ years of professional experience in operations, logistics, customer service, software implementation, or project management.
• Previous experience in SaaS, health/wellness, or healthcare is preferred.
• Language proficiency in Spanish, German, or French is a plus.

Responsibilities

• Own client reporting: Build and maintain automated reports in the platform, and create custom reporting in Excel, Word, and PowerPoint to meet agreed client deliverables.
• Manage data accuracy for invoicing: Handle the data entry that feeds client invoicing — getting it right the first time, every time.
• Monitor the platform and route issues: Submit tickets for client support needs, reject remediation, phone number updates, and access reviews — then track resolution through to completion.
• Coordinate post-launch program requirements: Document, submit, track, and communicate client program requirements after implementation, keeping everything moving and nothing falling through the cracks.
• Support member service delivery: Resolve client-specific information needs, update training agents, and maintain documentation that keeps member-facing teams accurate and current.
• Build cross-functional relationships: Work across Finance, Implementation, Client Operations, Member Services, and Product to execute on client deliverables and keep internal handoffs clean.

Skills

Operations experience

Customer service

SaaS familiarity

Languages

Education

Bachelor's degree or comparable in health/healthcare/customer service/ops/logistics

Tools

Microsoft Suite

Salesforce

Gainsight

JIRA

Job description

Personify Health is seeking an Account Coordinator to support client delivery by managing reporting, monitoring the platform, resolving support issues, and keeping cross-functional teams aligned so clients receive what was promised, on time and accurately.

You will build automated reports, ensure data accuracy for invoicing, route issues, and coordinate post-launch requirements while maintaining documentation and strong client relationships.