CIS Service Transition Lead (On-Site)

Spektrum; Konak; On-site; TRY 400,000 - 700,000; Full time

Job summary

Spektrum delivers end-to-end Communications and Information Systems support to NATO CIS units from Izmir, Turkey, with on-site teams and cross-site coordination. The Service Transition Manager plans, coordinates and validates introductions of new CIS services into operations, ensuring acceptance, readiness and knowledge transfer.

Role requires 5+ years in IT service management, strong ITIL change and transition expertise, and the ability to work on-site in Türkiye.

Qualifications

• Degree in IT, engineering or business, or equivalent experience.
• 5+ years in IT service management; 2+ years in service transition or service introduction.
• Strong knowledge of ITIL service transition and change management.
• Understanding of IT infrastructure and CIS services.

Responsibilities

• Plan and coordinate service transitions, including cutover and handover to early-life support.
• Define service acceptance criteria and run operational readiness assessments.
• Lead knowledge capture and transfer, including SOP development, with outgoing and incoming teams.
• Coordinate with project managers, technical teams, change management and stakeholders.
• Manage transition risks, issues and dependencies.
• Support service onboarding and the handover of contracted services from incumbent providers.
• Maintain transition documentation and report progress.

Skills

IT service management

ITIL knowledge

Stakeholder management

Communication skills

Project coordination

Education

Degree in IT, engineering or business

Tools

ServiceNow

BMC Remedy

Job description

Spektrum delivers end-to-end Communications and Information Systems support to NATO CIS units from Izmir, Turkey, with on-site teams and cross-site coordination. The Service Transition Manager plans, coordinates and validates introductions of new CIS services into operations, ensuring acceptance, readiness and knowledge transfer.

Role requires 5+ years in IT service management, strong ITIL change and transition expertise, and the ability to work on-site in Türkiye.