Business Development Lead

CH01 CHE Fresenius Medical Care (Schweiz) AG; Çankaya; On-site; TRY 450,000 - 750,000; Full time

Job summary

Fresenius Medical Care in Turkey is seeking a capable Business Development and Service Sales professional to lead the service revenue strategy and expand contract penetration. You will identify new opportunities in preventive maintenance, maintenance, warranties, and managed services, while renewing existing contracts and strengthening hospital relationships.

You will analyze the installed base, prepare commercial proposals, coordinate with Finance on billing, and collaborate with Technical

Qualifications

• Bachelor's degree in Engineering, Business Administration, Economics, or a related field.
• Experience in Business Development, Sales, Service Sales, or Key Account Management in healthcare/medical devices is preferred.
• Strong commercial mindset with negotiation and relationship management skills.
• English and Turkish proficiency required.
• Willingness to travel regularly for customer visits.

Responsibilities

• Develop and execute the service business development and sales strategy to achieve revenue and profitability targets.
• Identify new business opportunities for preventive maintenance, maintenance, extended warranty, and managed service contracts.
• Drive renewal and expansion of existing service contracts and improve customer retention.
• Analyze installed equipment base to identify service contracts and spare parts opportunities.
• Build and maintain relationships with hospitals, procurement, biomedical engineers, and key decision-makers.
• Conduct regular customer visits and business reviews to understand needs and opportunities.
• Collaborate with Technical Operations on competitive service offerings and pricing.
• Prepare and manage commercial proposals, quotations, tenders, and contract negotiations.
• Coordinate with customers regarding spare parts sales for Fresenius devices.
• Collaborate with Finance on billing, renewals, receivables, and follow-up.
• Maintain accurate sales forecasts and opportunity pipelines.
• Monitor market and provide insights on competitors and opportunities.
• Manage customer complaints and support improvement initiatives.
• Collaborate with Sales, Finance, and Operations.

Skills

Negotiation

Customer relationship management

Communication

Stakeholder management

Travel readiness

Education

Bachelor's degree in Engineering, Business Administration, Economics, or related field

Job description

Responsibilities

Develop and execute the service business development and sales strategy to achieve annual revenue and profitability targets. Identify new business opportunities for preventive maintenance, comprehensive maintenance, extended warranty, and managed service contracts. Drive the renewal and expansion of existing service contracts, improving customer retention and contract penetration. Analyze the installed equipment base to identify new service contract and spare parts sales opportunities. Build and maintain strong relationships with hospitals, procurement teams, biomedical engineers, and key decision-makers. Conduct regular customer visits and business reviews to understand customer needs and identify new opportunities. Collaborate with Technical Operations to develop competitive service offerings and pricing strategies. Prepare and manage commercial proposals, quotations, tenders, and contract negotiations. Coordinate with customers regarding spare parts sales for Fresenius devices. Work closely with Finance on contract billing, renewals, receivables, and outstanding payment follow-up. Maintain accurate sales forecasts and opportunity pipelines. Monitor the market and provide insights on competitors, pricing, customer needs, and business opportunities. Manage and coordinate customer complaints, ensuring appropriate follow-up and resolution. Conduct customer satisfaction surveys and support continuous improvement initiatives. Collaborate effectively with internal stakeholders across Sales, Service, Technical Operations, and Finance. Perform other related duties and responsibilities as required.

Qualifications

Bachelor’s degree in Engineering, Business Administration, Economics, or a related field. Relevant experience in Business Development, Sales, Service Sales, or Key Account Management, preferably within the medical device, healthcare, or technical service industry. Experience in service contracts, maintenance agreements, spare parts sales, or after-sales services is highly preferred. Strong commercial mindset with proven negotiation and customer relationship management skills. Experience working with hospitals, healthcare institutions, procurement teams, or biomedical departments is an advantage. Knowledge of tender and quotation processes is preferred. Excellent communication, presentation, and stakeholder management skills. Good command of written and spoken English and Turkish. Willingness to travel regularly for customer visits.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.